What are the responsibilities and job description for the Teller position at Citizens Bank?
At Citizens Bank we help people, businesses, and communities achieve financial success to build a better future. We hope you will consider joining our team. We are seeking a full time Teller to join our Big Bend Branch team.
Hours/Schedule:
Business hours: Sunday closed, Monday - Friday 8:30am-5:30pm, Saturday 8:30am-12pm
38-40 hours/week
*Hours may change at any time based upon business needs
Description:
Responsible for handling basic transactions for customers in a friendly and efficient manner, in conformance with the established policies and procedures. Also responsible for maintaining and balancing a teller window, providing high quality customer service and cross selling Bank products and services.
Essential duties and responsibilities:
- Represents the Bank to customers in a courteous, professional manner
- Processes transactions in an enthusiastic, courteous, and prompt manner in conformance with policies and procedures
- Provides customers with outstanding service
- Cross sells Bank products to customers
- Maintains and balances a teller drawer
- Views basic account history and answers account questions
- Processes Vertex transactions including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, cashier's checks
- Answers the phone and assists customers as needed
- Processes check orders/reorders
- Processes cash advances
- Processes stop payments
- Processes changes of address
- Processes coin orders
- Processes wire transfers
- Unlocks and resets digital banking access
- Processes Add on CD deposits/batching
- All other duties as assigned
These additional duties may be assigned based upon branch need:
- Safe Deposit Box access
- Vault
- Override authority
- Basic consumer account closure
- Create debit cards for consumer checking accounts
Critical Competencies:
- Accuracy
- Customer Service Excellence
- Teamwork
Requirements:
- High School Diploma or GED required
- Prior banking experience preferred
- 6 months or more related experience in customer service and cash handling required
- Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act and the requirements of the Office of Foreign Assets Control. Additionally, must follow policies and procedures to minimize risk by exercising good judgment, raising questions to management, and adhering to policy guidelines.
- High level of professionalism
- Basic computer skills, using Word, Excel, Internet, e-mail, and other date or software programs and applications
- Professional communication skills
- High level of confidentiality
- Excellent organizational skills
- Accuracy
- Teamwork
****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities****
Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf