What are the responsibilities and job description for the Operations Supervisor position at Citizens Bank?
Summary of Position
Reports to the designated bank officer, assists in planning, organizing, and directing operational activities at the banking center. Position performs supervisory duties as assigned by upper management and may perform in various capacities such as new accounts representative or teller as appropriate. Assists banking center personnel ensuring quality customer relations by providing timely resolution or referring complex customer problems and inquiries to upper management. Frequently requires guidance on non-routine issues. Assists in auditing records and accounts to ensure compliance with established bank policies and procedures and federal and state regulations.
Essential Functions:
- Ensure the smooth operation of the banking center using good management practices
- Answer inquires, resolve problems, promote and sell bank services and products
- Develop and manage new and existing customer relationships
- Promotes business for the Bank by maintaining good customer relations and referring customers to appropriate personnel for new services.
- Service existing loan and deposit accounts
- Ensure that banking center goals are met in coordination with upper management
- Opens new deposit accounts and takes personal loan applications
- Refers requests for budget expenditures to immediate supervisor or CEO for approval
- Assists with hiring, training, counseling, and discipline of assigned banking center personnel, referring complex situations to supervisor for final review
- Provides guidance to bank employees regarding bank policies, products, and services
- Provides back up support to upper management as needed
- Provide customer support, by answering inquiries, resolving problems referring complex situations to upper management
Education and Experience Requirements:
Associate's degree preferred. Two years of experience in a financial setting is required, prefer at least one year in a supervisory role over tellers in a bank setting. Excellent oral and written communication skills are required. Ability to work well in a team environment. Proficient with computers and software programs including Word and Excel.
You must apply at https://citizensbanktx.applicantpool.com/jobs/