What are the responsibilities and job description for the Deposit Operations Specialist - FT - Derby Buckner (Card Services Support Specialist) position at CITIZENS BANK OF KANSAS?
If you enjoy digging into the details and putting your detective skills to work, this role could be a perfect fit—help uncover and resolve debit card fraud cases!
Citizens Bank of Kansas, a fifth-generation family-owned community bank, has a career opportunity in our Derby Buckner, Kansas branch. This full-time Deposit Operations Specialist will play an important role in our continued growth by providing superior customer service and solutions to our customers in a professional and knowledgeable manner.
We are seeking friendly, organized, self-motivated candidates with:
- A positive attitude
- Excellent communication and listening skills
- Attention to detail
- Ability to manage multiple tasks simultaneously while adapting to changing priorities and deadlines
- Proficiency with the MS Office Suite of products – particular expertise in Excel required
- Prior banking experience is beneficial
- Strong analytical skills with the ability to exercise independent judgment when making decisions that impact customer accounts and bank risk
Responsibilities include:
- Research, process, and track debit card and electronic payment disputes, chargebacks, stop payments, garnishments, and levies
- Work directly with customers and internal banking partners to investigate debit card fraud, resolve complex inquiries, and provide timely follow-up
- Verify accuracy and completeness of customer payment claims, ensuring required documentation and compliance with regulatory and card network requirements
- Analyze card and electronic payment activity using VISA-supported tools to identify trends, mitigate risk, and make informed recommendations
- Monitor assigned reports and exercise sound judgment on decisions impacting customer accounts and bank liability
- Maintain working knowledge of VISA and other card network rules, including chargeback and representment processes
- Document and manage dispute and fraud cases to ensure timely resolution and adherence to required deadlines
- Process and reconcile debit card and electronic payment settlement activity, including interchange income and expense
- Responsible for account reconciliation activities, including teller cash balancing and internal account oversight.
- Supports ACH dispute processing along with overdraft program duties and related reporting.
- Collaborate across departments, promote teamwork, and participate in cross-training to support operational needs
To learn more and to begin the conversation, please apply at www.citizensbankofkansas.com/careers/. We also encourage you to visit www.citizensbankofkansas.com for additional information about our organization and team.
Citizens Bank of Kansas is an equal opportunity employer.