Teller

Reports to: Teller and Customer Service Operations Officer

Date: 8/14/19

JOB DESCRIPTION

Summary/Objective
Operates a teller window by providing prompt, efficient and accurate customer service. Represents the Bank in a courteous, professional manner, alert to customer needs and willing to cross-sell or refer the customer to the appropriate staff.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Accepts deposits: verifying cash and endorsements, receiving proper identification for cash back and issues receipts.
• Examines checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
• Cashes checks and processes savings withdrawals: verifying endorsement and receiving proper identification and ensuring validity.
• Cross-sells the Bank’s services and products.
• Processes credit card cash advances.
• Processes night deposit bags.
• Redeems U.S. Savings Bonds.
• Issues bank checks.
• Accepts loan payments and safe deposit box rental payments.
• Admits customers to safe deposit boxes.
• Answers customer inquiries and gives balances.
• Balances transactions at end of day and verifies cash totals.

Competencies

• Customer/Client Focus.
• Decision Making.
• Technical Capacity.
• Stress Management/Composure.
• Thoroughness.
• Communication Proficiency
• Accuracy

Supervisory Responsibility

This position has no supervisory responsibilities, but the employee may be asked to assist in the training of new employees.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, typewriters, calculators, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 6 p.m. and Saturday, 8:30 a.m. to 1 p.m. Saturdays are volunteer based. The employee must work 37.5 hours each week to maintain full time status.

Travel

Travel between branches may be necessary at times for coverage purposes.

Required Education and Experience

• Successful completion of teller training and any other compliance training deemed necessary by the bank.
• High school diploma or equivalent.

Preferred Education and Experience

Additional Eligibility Qualifications

• Multi-lingual capabilities to include Spanish are a plus.

AAP/EEO Statement

Citizens Bank of Americus does not discriminate in employment on the basis of race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information or any other legally protected status.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Signatures

This job description has been approved by all levels of management:

Manager____________________________________________________

HR_________________________________________________________

Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.

Employee__________________________________ Date_____________