What are the responsibilities and job description for the Generalist Adviser / Trainee Generalist Adviser position at Citizens Advice?
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Make a Real Difference Every Day
At Citizens Advice Shropshire, we stand alongside people when they need it most — helping them navigate financial pressures, housing challenges, benefit systems, and the ongoing cost-of-living crisis. Every conversation matters. Every solution counts.
We’re looking for a Generalist Adviser (or Trainee) to join our team.
Why This Role Matters
As part of our team, you won’t just give advice — you’ll empower people to take control of their lives, challenge unfair systems, and build a fairer future for our communities.
What You’ll Be Doing
If you want a career that combines challenge, purpose, and real human impact — this could be the role for you.
It looks like you have JavaScript turned off. You need it to accept or reject cookies on our site.
As it’s turned off, we’ll only use the essential cookies our website needs to work. This means some things, like videos, might not work for you.
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Make a Real Difference Every Day
At Citizens Advice Shropshire, we stand alongside people when they need it most — helping them navigate financial pressures, housing challenges, benefit systems, and the ongoing cost-of-living crisis. Every conversation matters. Every solution counts.
We’re looking for a Generalist Adviser (or Trainee) to join our team.
Why This Role Matters
As part of our team, you won’t just give advice — you’ll empower people to take control of their lives, challenge unfair systems, and build a fairer future for our communities.
What You’ll Be Doing
- Provide practical, life-changing advice across areas like:
- Money and budgeting
- Welfare benefits and income maximisation
- Housing and employment
- Energy, consumer issues and more
- Support clients via phone, face-to-face appointments, and community outreach
- Help clients complete forms, challenge decisions, and navigate complex systems
- Work alongside a collaborative team of advisers and volunteers
- Contribute to campaigns that challenge unfair policies and systems
- This is hands-on, meaningful work where your expertise will have a direct impact every single day.
- Hours: 37 hours per week (job share considered)
- Holidays: 28 days bank holidays
If you want a career that combines challenge, purpose, and real human impact — this could be the role for you.