What are the responsibilities and job description for the regional IT support technician position at citizenM?
Description
The Regional IT Support Technician is responsible for the support of citizenM IT technology used within operational citizenM hotels in the US, citizenM hotels under construction, and the support office. They take ownership of the assigned properties with regard to the quality, state, and security of all IT equipment within the property.
Key Responsibilities
- Remote and on-site support of technical issues in hotels and offices
- Management and coordination of external IT staff in the US region
- On-site support and delivery of IT system installations during the hotel development stage
- Apply and maintain security standards in the hotels
- Understand, own, and keep up to date the property-specific documentation to provide proper support for the key systems within the assigned properties
- Work with the EU IT team on projects and new system rollouts to ensure regional requirements are met and compatible
Skills, Knowledge and Expertise
Previous experience with hotel systems and time spent in hotel IT support is beneficial, but not required. A well-rounded understanding and working knowledge of hotel operations and experience of the standard systems employed by hotel chains.
Technical Hardware Skills :
Technical Software Skills :
Other Skills :
Additional Information :
Benefits
citizenM is an affordable luxury hotel chain for mobile citizens of the world. With a style that will knock your socks off, we offer citizens a real home from home, plus the world’s fluffiest pillows. Our typical guest is a frequent traveler who is quality and design-driven, and value-conscious. We currently have hotels in the Netherlands, France, UK, Switzerland, Denmark, USA, and Asia, with more to come soon. We are proud to put hospitality back into the hospitality industry and have received numerous awards for our groundbreaking approach. We like to do things differently. This means our hotels are not traditional… and neither are our support offices. We're open-minded, with kind hearts and global minds.
We actively seek applications from qualified individuals and groups who are under-represented in the workplace, whether in relation to religion, ethnicity, age, gender identity, sexual orientation or disability. We’re also happy to make accommodations in the interview process and beyond to best suit the needs and strengths of disabled people and neurodivergent individuals. If you require accommodations, please add a note in your application and we will work together to find the best solution possible.
Salary : $80,000
