What are the responsibilities and job description for the area maintenance manager position at citizenM hotels?
Department: hotel property management
Employment Type: Permanent - Full Time
Location: US, Seattle
Reporting To: head of property management U.S.
Compensation: $10,595 / year
Description
A well maintained hotel has a direct positive impact on the guest satisfaction. Therefore Another Star is looking for a solid area maintenance manager who can help us change its maintenance organization from reactive to preventive. A proactive mindset combined with curiosity and strong interpersonal skills are very important elements for this role. The successful candidate has solid people management skills. acts as a problem solver and Their technical experience will help the creation and monitoring of day to day maintenance, minimum out of order rooms and preparing good analysis with the purpose to reduce the amount of incidental interventions.
Key Responsibilities
Benefits
Another Star celebrates diversity and is committed to creating an inclusive environment for all employees and applicants. We are proud to be an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, neurodiversity, national origin, genetics, differently abled, age.
If you need any accommodations made throughout the interview process or beyond, please feel free to include it in your application. We are happy to continue the conversation to help support you and our business operations.
We Care About Your Privacy
Information shared and processed as part of our recruitment process, and any job applications you choose to submit is subject to citizenM’s Applicant and Candidate Privacy Policy. You can access further information about it here. A request to have it removed and deleted from our system can be made at any time - just contact us and we will be happy to do so. Your privacy matters.
One more thing...
Talking about oneself in an application isn’t always easy, and we understand that AI can be a useful tool in that process. All of our applications are read and reviewed by real people (that’s us!). We are looking to get to know who you are beyond your resume, and we hope you choose to inspire us with your own words and let your personality shine through.
Employment Type: Permanent - Full Time
Location: US, Seattle
Reporting To: head of property management U.S.
Compensation: $10,595 / year
Description
A well maintained hotel has a direct positive impact on the guest satisfaction. Therefore Another Star is looking for a solid area maintenance manager who can help us change its maintenance organization from reactive to preventive. A proactive mindset combined with curiosity and strong interpersonal skills are very important elements for this role. The successful candidate has solid people management skills. acts as a problem solver and Their technical experience will help the creation and monitoring of day to day maintenance, minimum out of order rooms and preparing good analysis with the purpose to reduce the amount of incidental interventions.
Key Responsibilities
- Provide strategic, proactive leadership across the entire portfolio, ensuring high property maintenance standards, a strong guest experience, and continuous performance improvement through trend analysis and solution driven actions.
- Leads a high performing team of 8, fostering accountability and delivery against deadlines, improving revenue performance through maintaining high quality properties, minimizing maintenance issues and OOO rooms, and maximizing the use of in house technicians.
- Oversee and support the West Coast portfolio P&L, including budgeting, forecasting, CapEx planning, and the procurement of operating equipment, ensuring alignment with financial targets through proactive management and cost control.
- Leverage BMS and FMIS (Planon) to analyze data and identify trends, implement and manage the Multi Year Maintenance Plan, including compliance and PPM, and proactively resolve recurring issues to minimize equipment downtime and operational impact.
- Lead recurring reporting and meetings, providing clear updates on team performance, OOO rooms, outstanding and ongoing issues, Capex projects, budgets, future initiatives, and KPI targets.
- Maintain effective relationships with third party contractors (i.e. Aramark), ensuring adherence to service level agreements.
- Monitor and track the status of project permits, sign-offs and close-outs as it relates to both local city departments & authorities prepare, negotiate and contract Client Supply items
- Manage and administer all building and MEP related documentation (drawings, instructions, specifications, etc)
- Work on health and safety to ensure each property complies with relevant health and safety legislation; adhering to the health and safety policy whilst maintaining accurate records of relevant activities
- Record and report on activities in line with BREEAM / LEED accreditation and Energy Labels
- Leadership experience across multiple sites, with the ability to lead, engage, and inspire high performing remote teams in a fast paced environment.
- Ability to think strategically and proactively, using trend analysis to drive improvements in overall performance.
- Effective communication skills, with the ability to clearly articulate plans, align teams to goals, delegate tasks effectively, and engage with Operations and key stakeholders through reporting and day to day interactions.
- Proficient financial acumen with the ability to manage P&L, budgets, and financial reporting across OPEX and CAPEX.
- Ability to negotiate and manage agreements with suppliers and third party contractors.
- Guest focused mindset with a strong understanding of hospitality standards and operational demands.
- Strong technical background in MEP systems.
- Solid understanding of Building Management Systems and FMIS platforms, including Planon and Topdesk.
- Strong knowledge of health and safety legislation, with the ability to ensure compliance and maintain accurate documentation and procedures.
- Languages = English. Any other language is considered a plus.
- This position will be based in US West Coast
- This is a full time position. Hybrid working is possible. No fully remote.
- Travelling: approximately one week per month, with quarterly visit to our NY support office.
Benefits
- 10 free nights in any citizenM hotel per year (other than your own) based on availability
- Access to the Marriott Explore Program - discounted rooms across 8,500 properties for yourself, family, and friends based on availability
- Personal and professional development opportunities and programs
- Latest tech devices and all the tools you need to be successful in your role
- Medical, Dental, Vision, FSA, DCA, 401K
- Flexible public holidays
- Employee assistance program
- Varied team days and social events (from food trucks and quizzes at the office to parties on boats)
- In an effort to make sure we are remaining competitive we frequently look for opportunities to provide new and exciting perks & benefits. Therefore the above is subject to change.
Another Star celebrates diversity and is committed to creating an inclusive environment for all employees and applicants. We are proud to be an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, neurodiversity, national origin, genetics, differently abled, age.
If you need any accommodations made throughout the interview process or beyond, please feel free to include it in your application. We are happy to continue the conversation to help support you and our business operations.
We Care About Your Privacy
Information shared and processed as part of our recruitment process, and any job applications you choose to submit is subject to citizenM’s Applicant and Candidate Privacy Policy. You can access further information about it here. A request to have it removed and deleted from our system can be made at any time - just contact us and we will be happy to do so. Your privacy matters.
One more thing...
Talking about oneself in an application isn’t always easy, and we understand that AI can be a useful tool in that process. All of our applications are read and reviewed by real people (that’s us!). We are looking to get to know who you are beyond your resume, and we hope you choose to inspire us with your own words and let your personality shine through.
Salary : $10,595