What are the responsibilities and job description for the Retail Development Specialist DSA - Orlando, FL position at Citizen Watch Company of America, Inc.?
Citizen Watch America represents the sales and marketing for the Citizen Group within the U.S., Caribbean and Latin American markets. The brands included within Citizen Watch America are Citizen, Bulova, Frederique Constant and Alpina. Each individual brand builds upon their very distinctive identities in the market with their unique, differentiated advertising, marketing and brand campaigns. As a combined company, however, the brands can assist each other and leverage the power that a larger unified entity brings.
Our vision is to lead the affordable luxury watch market by offering the most compelling collection of brands and products that are loved, favored, and respected by citizens of the world.
We will continue to leverage our heritage and expertise to enrich the lives of our current and future customers and Employees through unparalleled excellence in creativity, design, craftsmanship, innovation, technology, value, and service.
SUMMARY
The Retail Selling Specialist serves as a Company ambassador to support and service our business in Disney owned stores at Disneyland and Walt Disney World through merchandising displays, selling product, and educating and training Disney Cast Members.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned.
- Lead selling specialist during shift focused on engaging the customer with product, product knowledge, and close of sale. (All transactions to be completed by Disney Cast Members (sales associates)
- Work to foster an engaged excitement for the Citizen brand and product with the Disney Cast Members.
- Work with Service team and Corporate office on ensuring stock levels are maintained for maximum selling.
- Stay updated on watch setting instructions, functions, features, benefits, warranties.
- Merchandise cases and top of counter displays, according to brand planograms to ensure stock is properly displayed.
- Manage back and under stock with Service team.
- Ensure displays, watches and cases are cleaned.
- Ensure all watches are correctly tagged.
- Ensure all point-of-purchase materials are properly placed.
- Provide sizing for customers as needed.
Additional Duties include:
- Responsible for all events at Disney Resort properties.
- Responsible for receiving, inventory and storage of CWA product.
- Must be able to carry boxes weighing approximately 25lbs.
- Merchandising product at specific Disney Resort locations,
- Occasionally working until 1:00 -2:00 am for special events.
QUALIFICATIONS and EXPERIENCE
- Experience is retail sales in high volume locations with high touch customer service
- Experience in account relationship management, a plus
- Experience in watch, jewelry or luxury industries, a plus
- Excellent interpersonal, organizational and problem-solving skills
- Strong verbal and written communication skills
- Able to work well in a team environment
- Must be available to work weekends during peak holidays and events
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EEOE