Order Management Specialist (Order to Cash)

SUMMARY

The Order Management Specialist is responsible for the end-to-end management of customer orders. This role ensures accurate order entry in SAP, timely fulfillment, and proactive communication with customers and internal teams to deliver a smooth, reliable order and delivery experience.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.

· Manage the full order lifecycle for assigned accounts and regions, from order receipt through shipment and invoicing.

· Enter, review, and maintain customer orders, order changes, and returns in SAP, ensuring accuracy of pricing, quantities, delivery dates, and customer data.

· Monitor open orders, backorders, and delivery schedules; proactively communicate order status, delays, and shipment information to customers and Sales.

· Collaborate with Logistics, Warehouse, Planning, Finance, and Sales to resolve order, shipment, and invoicing issues.

· Consistently provide responsive and personalized assistance to customers, resolving inquiries and complaints efficiently, ensuring customer satisfaction.

· Process returns and credits/debits in line with company policies and approvals.

· Identify recurring order or process issues and suggest improvements to enhance efficiency and customer satisfaction.

· Maintain accurate customer records and documentation related to orders, contracts, and pricing.

· Adhere to company policies, procedures, and internal controls related to order processing and billing.

· Serves as the main point of contact for Sales Teams for assigned Accounts and Regions

· Provides watch troubleshooting steps, product information, warranty coverage, and watch specifications

QUALIFICATIONS

· High school diploma or equivalent required; associate or Bachelor’s degree in Business, Supply Chain, or related field preferred.

· A minimum of three years related experience.

· Strong customer focus and ability to work under pressure.

· Ability to manage multiple priorities and deadlines in a fast-paced environment.

· Excellent follow-through and attention to detail

· Proficiency with Microsoft Office; ability to work with reports and spreadsheets.

· ERP experience with SAP experience a plus.

· Willingness to learn new systems and processes as tools and business needs evolve.

EEOE

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Pay: $30.00 - $32.00 per hour

Work Location: Hybrid remote in New York, NY 10118

Salary : $30 - $32