What are the responsibilities and job description for the Waitstaff - Sports Grill position at Citizen Potawatomi Nation?
Description
HOURLY RANGE: $7.25
FUNCTIONS STATEMENT:
- Wait Staff Personnel are responsible for caring for all customers in the casino.
MAJOR DUTIES: - Accurately taking food orders.
- Explaining and describing menu items to customers.
- Describing preparation methods of special menu items.
- Maintain a clean and sanitary workstation.
- Maintain all product levels on the salad bar as well as the dessert carousel.
- Professional appearance (well-groomed).
Requirements
FACTOR 1: KNOWLEDGE REQUIRED BY THE POSITION
- Knowledge of Public Health prescribed methods of handwashing techniques.
- Knowledge of courteous, appropriate and inappropriate greeting techniques.
- Knowledge of infection control factors, i.e. unsanitary cleaning cloths, and personal apparel, sterilization techniques of glasses, dishes, and utensils.
FACTOR 2: SUPERVISORY CONTROLS: - The incumbent is under the direct supervision of the wait staff manager.
- The supervisor assigns work, advises on changes in procedures, and is available in the immediate area for assistance when required.
- Routine work is performed independently following set procedures.
- The work is reviewed for accuracy through spot checks, complaints from customers, and observation of the employee at work.
- When instructions do not apply, the problem is referred to the supervisor.
- These guidelines are generally applicable, but the employee makes adaptations in dealing with problems and unusual situations.
FACTOR 3: GUIDELINES
- Written and oral guides provide specific instructions for doing the work.
- Most instructions are easily memorized and require little interpretation.
FACTOR 4: COMPLEXITY - The complexity level ranges from a low level to a medium level that involves cleaning tables to public relations.
FACTOR 5: SCOPE AND EFFECT: - The primary purpose of the work is to provide a pleasant experience, quality food, and beverages to guests and customers.
- This work contributes to the satisfaction of the customer and promotes a positive image for the Citizen Potawatomi Nation as a successful entrepreneur.
FACTOR 6: PERSONAL CONTACTS: - Contacts are on a face-to-face basis with guests and customers from all walks of life and from all points of the country and world.
FACTOR 7: PURPOSE OF CONTACTS: - The purpose of the contacts is to create a satisfied customer so as to encourage a high level of customer returns.
FACTOR 8: PHYSICAL DEMANDS - Sitting or standing for long periods of time.
- Occasional bending, stooping, kneeling, repetitive motions, intelligible speech, hearing, and visual acuity.
- Occasional lifting (up to 50 lbs.).
FACTOR 9: WORK ENVIRONMENT
Normal restaurant environment.
MINIMUM QUALIFICATIONS FOR CONSIDERATION:
Must have a High School diploma or GED equivalent.
Knowledge of basic mathematics skills.
Excellent communication skills.
Availability to work weekends, nights, and holidays.
Salary : $7