What are the responsibilities and job description for the Cocktail Waitress position at Citizen Potawatomi Nation?
Description
JOB TITLE: Cocktail Waitress
ORGANIZATIONAL UNIT: Grand Casino Hotel & Resort
SUPERVISOR: Bar & Cocktail Manager
FLSA: Non-Exempt
HOURLY RATE $7.25-$9.75
***Proof of liquor license or receipt of application is due by first day of employment** Employment is conditional based on obtaining the liquor license.
FUNCTIONS STATEMENT:
• Functions in a lead capacity and sells and serves cocktails to customers in the casino and promotes public relations.
MAJOR DUTIES:
• Accurately takes cocktail orders and serves to customers.
• Responsible for making change out of issued banks.
• Ensure compliance with legal requirements for the serving of alcoholic beverages.
• Professional appearance (well-groomed).
• Any additional duties as assigned by the Lounge/Service Bar Manager, Food and Beverage Director, General Manager, Business Committee or representative of upper management.
• NOTE: The above-described duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities and other characteristics.
FACTOR 1: KNOWLEDGE REQUIRED BY THIS POSITION
• Knowledge of methods in taking cocktail orders and serving customers.
• Knowledge of making change from issued bank.
• Knowledge of legal requirements for serving alcoholic beverages.
FACTOR 2: SUPERVISORY CONTROLS
• Incumbent is under the direct supervision of the Lounge/Service Bar Manager.
• The supervisor assigns work, advises on changes in procedures and is available for assistance when required.
• Routine work is performed independently following set procedures
• The work is reviewed for accuracy through spot checks, through complaints from customers and through observation of the employee at work.
FACTOR 3: GUIDELINES
• Written and oral guides provide specific instructions for doing the work.
• Most of these instructions are easily memorized and require little interpretation.
• When instructions do not apply, the problem is referred to the supervisor.
• These guidelines are generally applicable, but the employee makes adjustments in dealing with problems and unusual situations.
FACTOR 4: COMPLEXITY
? The complexity level ranges from a low level to medium that involves basic English grammar to making proper and accurate change.
FACTOR 5: SCOPE AND EFFECT
• The primary purpose of the work is to provide quality beverages to guests and customers in a pleasant atmosphere with the fewest distractions possible.
• This work contributes to the satisfaction of the customer and promotes a positive image for the Citizen Potawatomi Nation as a successful entrepreneur.
FACTOR 6: PERSONAL CONTACTS
? Contacts are on a face-to-face basis with guests and customers from all walks of life and from all points of the country and world.
FACTOR 7: PURPOSE OF CONTACTS
? The purpose of the contacts is to create a satisfied customer so as to encourage a high level of customer returns.
FACTOR 8: PHYSICAL DEMANDS
• Standing for long periods of time, extensive walking back and forth between the bar and the customer.
• Occasional bending, squatting, kneeling, stooping.
• Exercises extensive dexterity and balance.
• Exercises repetitive motions, hearing/sound discrimination, and visual acuity.
• Frequently lifting chairs and trays full of beverage filled glasses, (15-20#).
FACTOR 9: WORK ENVIRONMENT
• Normal restaurant and lounge environment.
OTHER CHARACTERISTICS REQUIRED
• Must have a High School diploma or GED equivalent
• Must have basic math skills and cash handling skills
• Must have very good communication and written skills
• Availability to work any shift, start time, weekends, and holidays
Salary : $7 - $10