Summary/Objective:

Reporting directly to the Network Associate Vice President of Behavioral Health, the Senior Director of Operations (SD-BH) is an organizational leader responsible for the oversight of all current and future clinical operations at Citizen Advocates. The leader oversees day-to-day operations, builds strategies and influences the executive team to achieve business objectives for Behavioral Health. The SD-BH will collaborate with nursing, Customer Experience and Community Operations leadership to drive business initiatives forward.

The SD-BH is a people-oriented thought leader who spends up to fifty (50) percent of their time on strategy and collaboration. Though important, the SD-BH’s technical skills are outweighed by a familiarity with industry trends, the ability to manage and inspire direct reports, and the ability to build consensus through articulate and visual communication styles. The SD-BH must have exceptional people skills and live by our cultural beliefs, demonstrating poise and positivity through all interactions.

As a key member of the senior leadership team, the SD-BH has programmatic oversight of profitability, staffing, morale, certification, program development, budgeting, community networking, strategic initiatives, and special projects for all clinical operations. The SD-BH will drive the development and execution of short- and long-term business plans and strategic goals for clinical operations.

Essential Functions (Job Duties):

• Collaborates with other Senior Directors and leadership to ensure high quality, profitable operations for the organization.
• Manages and oversee the departments responsible for the provision of all clinical services at Citizen Advocates.
• Creates and drives accountability for expectations, project plans and deliverables for clinical operations, completing performance appraisals and development plans for the team.
• Acts as a trusted advisor to the Network Associate Vice President of Behavioral Health in our overall strategic plan within clinical operations with a devoted focus on efficiency, integrity, profitability, and high quality care.
• Able to create compelling business plans, stunning PowerPoint presentations, and credible budgets using excel and other platforms.
• Approves, coordinates and controls all projects related to growth, both programmatically and geographically, within clinical operations.
• Ensures the successful execution of strategic initiatives related to clinical operations completion short- and long- term strategic plans for each department.
• Highly skilled in effectively executing major capital projects, on time and on budget to facilitate programmatic and geographic expansion.
• Provides advice on evaluation and selection of grant initiatives, crafting a grant strategy for clinical operations that ensures sustainability.
• Cultivates a culture within clinical operations that ensures adequate staffing while maintaining fiscal viability of all programmatic offerings.
• Evaluates current and future initiatives based three components – meeting our mission and vision, ability to be best in class, and driving our economic engine.
• Develops and monitors the approved annual operating budget for clinical operations.
• Maintains strong relationships with key stakeholders at the state and federal levels as well as partnerships with colleagues in the industry.
• Evaluates alternatives, performs appropriate cost benefit analysis, and recommends solutions that maximize effectiveness and minimize costs commensurate with acceptable risks to ensure the provision of profitable programs.
• Ensures that all clinical programs are operating according to internal standards, external accrediting agency standards, regulatory agencies, and legal requirements, being a subject matter expert in key regulations.
• Ensures the gathering and distribution of pertinent information required by management to make decisions in a timely, accurate and cost-effective manner.
• Analyzes and has a firm understanding of data analytics and financial reports and acts on significant trends affecting overall performance of the department - presents analytics and recommendations to the executive leadership team when directed to do so.
• Establishes and meets targeted goals and development growth plans for self and staff; monitors employee performance and conducts effective performance evaluations.

Supervisory Responsibilities:

Yes

Competencies:

• Strong people skills with a laser focus on coaching and development of the leadership team.
• Ability to promote a team atmosphere of trust and professionalism, promoting the organization’s Cultural Beliefs.
• Proven track record of demonstrating servant leadership with a strong focus on quality customer service
• Ability to cultivate meaningful, positive relationships and partnerships and skilled in relating to and communicating with both internal and external parties
• Demonstrates resiliency and ownership over work results, taking personal initiative displaying courtesy and respect, producing work with a high attention to detail and accuracy
• Excellent public speaking and presentation skills are required, both verbal and written
• Highly proficient in computer software applications
• Demonstrated experience as a business partner who is motivated to help CA deliver its core mission
• Ability to analyze, navigate and resolve complex issues with agility to adjust to multiple demands and shifting priorities
• Experience with OPWDD, OMH, OASAS, and DOH with the ability to enforce regulations

Physical Demands:

Lifting Requirements:

Physical Demands:

Definitions:

Required Education and Experience:

• A master’s degree in health and human services, social work/mental health, public health or related field is preferred, a bachelor’s degree is required, with 10 years of healthcare experience, 8 of which is in a supervisory capacity.
• Experience with OMH, OASAS, OPWDD, and DOH regulations and programs is required.

Additional Requirements:

1. N/A

Position Type/Expected Hours of Work

Please reference your current offer letter for specific details.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Employees are required to maintain training, licenses, and certifications per regulatory and agency requirements.

Hours and schedules may vary depending on Company need and workload.  Employees will be given as much advance notice as possible when such changes occur.

Employment at Citizen Advocates is “at will”.  You are free to resign at any time and for any reason sufficient to you, just as Citizen Advocates is free to terminate your employment at any time and for any reason.  We do not guarantee continued or permanent employment.

Salary : $130,000 - $145,000