Program Manager

ROLE: PROGRAM MANAGER – CLOUD MIGRATION (HEALTHCARE)

LOCATION: JACKSONVILLE, FL (PREFERRED – ONSITE)

Alternate: Remote / Hybrid (US)

Experience: 17–19 years

Domain: Healthcare (Mandatory)

Role Overview

• We are looking for a senior Program Manager to support an enterprise-scale cloud migration program in the Healthcare domain. The program is client-driven end to end, and this role acts as a strategic execution partner, ensuring alignment, structure, governance, and delivery effectiveness for an assigned delivery team.
• The Program Manager will not own the overall program, but will play a critical role in:
• To Lead and coordinate 10 member delivery team
• Align execution with client’s program plan
• Provide program tracking, governance, and active communication
• Support internal leadership with visibility into the program progress and future opportunities
• A strong technical background earlier in the career is a plus, though hands-on technical execution is not required.

Key Responsibilities

• Program Coordination & Execution Support
• Work closely with the client’s program leadership, who drive end‑to‑end execution.
• Clearly understand program goals, scope, timelines, and expectations defined by the client.
• Translate client execution plans into actionable tasks and milestones for the delivery team.
• Ensure alignment between client expectations and delivery outcomes.
• Proactively identify risks, dependencies, gaps, and escalate as needed.

Team Leadership & Delivery Management

• Lead and manage a delivery team of 10 members.
• Conduct daily stand‑up meetings to review progress, identify blockers, and drive resolutions.
• Ensure team members have clarity on priorities, deliverables, and timelines.
• Create a high-performing execution environment through strong leadership and coordination.

Program Tracking, Governance & Reporting

• Track program progress, dependencies, milestones, and risks through structured tracking mechanisms.
• Partner closely with an Offshore Program Manager for:
• Governance alignment
• Internal tracking
• Status consolidation
• Conduct weekly status calls with the client to provide:
• Progress updates
• Risk and mitigation status
• Dependency tracking
• Delivery highlights and concerns
• Ensure all reporting aligns with the client’s governance and communication standards.

Internal Leadership Communication & Strategic Alignment

• Provide regular updates to internal leadership on:
• Program progress
• Client expectations
• Risks and constraints
• Delivery posture
• Act as a bridge between client execution and internal leadership teams.
• Proactively identify areas of additional support that could benefit client, based on:
• Current program activities
• Emerging challenges
• Future roadmap and planned initiatives
• Clearly articulate potential future engagement or support opportunities and ensure leadership is aligned and informed.
• Maintain strong internal communication to ensure readiness for future phases or expansions of work.

Healthcare & Compliance Awareness

• Operate within regulated healthcare environments and with awareness of:
• PHI handling
• Data privacy requirements
• Healthcare compliance expectations (e.g., HIPAA)
• Ensure delivery activities align with healthcare governance and compliance norms defined by the client.

Required Qualifications

• 17–19 years of overall experience, with extensive experience in Program Management.
• Mandatory: Experience in leading enterprise-level cloud migration programs.
• Mandatory: Strong Healthcare domain experience (payer, provider, or healthcare analytics).
• Proven experience operating within a client-led execution model.
• Experience coordinating delivery across distributed and offshore teams.
• Strong stakeholder management, communication, and reporting skills.
• Proven ability to manage complexity without owning full program accountability.

Preferred Qualifications

• Prior technical background (engineering, architecture, data, or infrastructure).
• Experience with large-scale data platform or cloud modernization initiatives.
• Experience working in hybrid or remote delivery models with US-based clients.
• Program management certifications such as PMP or PgMP (optional).

Success Factors for This Role

• Strong execution mindset with the ability to enable delivery without owning the program.
• Excellent alignment skills—ensuring delivery teams execute exactly as per client expectations.
• Proactive risk identification and dependency management.
• Clear, structured, and confident communication with both client and internal leadership.
• Ability to identify future needs and position the team to support upcoming client initiatives.
• Comfort working in complex, regulated healthcare environments.