Practice Supervisor

CitiMed is a unique medical facility that provides exclusive healthcare amenities to our community. The range of medical and rehabilitative services offered has been specifically selected to treat traumatic injury patients. We provide a variety of health services including diagnostic and rehabilitation. Our vision directs the evolution of our practice, as we strive to improve our services to the community. All CitiMed offices are multilingual and staffed with individuals to make any experience pleasant. You can learn more about us at https://www.citimedny.com/.

CitiMed is growing rapidly, and we are looking for many qualifying individuals to be a part of our team! With the support and hard work of all our employees, CitiMed continues to make its way down a successful road. CitiMed maintains a work culture that allows our team members to feel supported and confident in their work. We offer many learning opportunities with room for professional growth. If the responsibilities interest you and believe you have met the requirements, we strongly encourage you to apply!

Job Description:

We are looking for a detail-oriented and energetic Shift Supervisor to join our team at CitiMed. The Shift Supervisor serves as a key operational leader on the floor, working closely alongside the Clinic Manager to drive day-to-day performance. While this role reports directly to the Manager, the Supervisor is empowered to act as a collaborative partner helping execute strategy, lead staff, and proactively resolve issues without constant escalation.

Detailed Responsibilities:

• Deliver exceptional customer service to all patients, providers, physicians, and staff, modeling the standard expected of the entire team.
• Partner with the Manager to plan, supervise, and manage all functions related to patient care staff within the facility, serving as the primary point of leadership during assigned shifts.
• Lead by example with a roll-up-the-sleeves approach, stepping into any department as needed to maintain smooth operations and support staff.
• Oversee and coordinate the day-to-day operations of corporate patient services, ensuring consistency and quality.
• Identify opportunities to increase operational efficiency; collaborate with the Manager to develop, apply, and follow through on updated protocols that enhance patient flow and overall experience
• Analyze root causes of appointment wait times and work alongside the Manager, leadership, and providers to improve patient access and scheduling effectiveness.
• Exercise sound judgment and independent decision-making to resolve scheduling and front desk issues in real time, escalating to the Manager when appropriate.
• Communicate and monitor performance standards across the team; conduct fair and consistent evaluations in alignment with Manager expectations.
• Lead regular team meetings to relay policy updates, procedural changes, and operational priorities; maintain open lines of communication between frontline staff and management.
• Serve as the first point of escalation for complex patient complaints or inquiries related to scheduling and front desk operations, resolving issues and keeping the Manager informed.
• Performs any clerical duty and task that is requested of his or her assistant/manager to improve provider productivity, patient care, and efficient office flow.
• Other duties as required.

Requirements:

• Minimum 2 years of supervisory or managerial experience within a practice-level healthcare organization, with a demonstrated ability to lead teams, oversee daily operations, and drive performance in a clinical or administrative setting.
• Demonstrated experience building, training, and developing teams
• Proficiency in using EHR systems
• Strong leadership and team management skills; ability to think critically and develop actionable solutions
• Excellent communication and interpersonal skills
• Ability to work independently, prioritize effectively, and multitask in a fast-paced environment

Preferred Experience

• Bachelor’s degree in healthcare management, Finance, or related field (or equivalent work experience) or applicable 3 years minimum experience in a practice level healthcare organization
• Minimum 2-5 years of Workers Compensation/No-Fault revenue cycle experience
• Understanding of NY regulations on Workers Compensation and No-Fault
• Knowledge of HIPAA guidelines and compliance

We are looking for someone who is/can

• A Fast learner
• Experience with Microsoft Excel
• Detailed Oriented
• Critical Thinker
• Work independently and efficiently
• Analyze and problem solve independently
• Has superb verbal and written communication skills
• Flexible and can adjust to different situations
• Work under pressure to meet productivity guidelines

Hourly Rate/ Salary depends on experience.