Sanctions Services Operations Client Support

TTS Sanctions Ops Client Solutions Officer is a junior-level position responsible for accomplishing results to drive client resolution and support activities in coordination with the Sanctions Operations Hubs.

Currently we are hiring for Client Solutions that will provide dedicated service to Clients in Sanctions Screening Operations which is a specialized unit providing control services for payments.

We place special emphasis on providing the highest quality services to our clients combined with timely performance, while ensuring that operational activities are conducted in accordance with the Global Sanctions Policy.

Responsibilities:

• Drive the strategy for Customer Service from Sanctions perspective to deliver on Cluster needs and ensuring alignment with Global/Regional and Cluster priorities.
• Developing relationships with key clients, facilitating, and leading on-site visits and ensuring timely and appropriate client communication.
• Investigate Sanction queries including Client interactions in line with Match Verification Guidelines
• Timely address all the client queries & escalate appropriately if not resolved on the same day and track the responses from the clients
• Partner with Global Compliance Team and identify key strategic solutions to improve Client Experience
• Perform analytics to identify themes / trends / improvement opportunities and provide practical recommendations to enhance the data quality
• Publish periodical insights / Key highlights / innovations to the Senior management
• Monitor and ensure transactions processes are executed correctly and are compliant with internal policies and controls
• Assist in the investigation, documentation and corrective action implementation of all required issues as directed
• Assist as required for control, risk, daily activities, and transaction services projects
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  
  

Qualifications:

• 3-4 years of relevant client facing role
• Banking and Operations knowledge is an added advantage
• Sanctions & AML experience will be preferred
• Effective verbal and written communication skills
• Expert proficiency with Microsoft Office and comfortable with data entry
  
  

Education:

• Bachelor’s/University degree or equivalent experience
  
  

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

Full time

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Primary Location:

Getzville New York United States

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Primary Location Full Time Salary Range:

$55,341.00 - $73,050.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

May 12, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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