Operational Support Lead Analyst

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Global Workforce Management Relationship-Vice President

• Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

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The Global Workforce Management Relationship Manager (GWFM RM) plays a critical role in ensuring the accuracy, effectiveness, and continuous improvement of our global workforce forecasting and management solutions. This role requires a blend of analytical skills, communication prowess, and a strong collaborative spirit.

Key Responsibilities:

• Data Validation and Analysis:
  • Evaluate and validate analyses from key partners, including AIM and Data Science teams, ensuring the accuracy of key performance indicators (KPIs).
  • Critically assess forecasting methodologies and identify areas for improvement.
  • Partner with analytics teams to leverage the most impactful and insightful data for forecasting mechanics.
  • Define clear drivers for forecasting models and ensure their proper integration.
• Client Communication and Relationship Management:
  • Effectively communicate forecasting methodologies and results to clients, building trust and confidence in the value proposition.
  • Tailor communication to different audiences, from operational teams to executive leadership.
  • Proactively address client questions and concerns, providing clear and concise explanations.
  • Build strong relationships with clients, acting as a trusted advisor and consultant.
• Presentation and Reporting:
  • Create executive-level presentations and reports that clearly articulate forecasting insights and recommendations.
  • Deliver compelling presentations that inspire confidence and drive decision-making.
  • Incorporate constructive feedback to continuously improve presentation quality and effectiveness.
• Cross-Functional Collaboration:
  • Partner with Operations, Finance, Integration, Data, and Application Support teams to develop and enhance GWFO tools and processes.
  • Facilitate effective communication and collaboration across different functional areas.
  • Drive consensus and alignment on key initiatives and projects.
• Innovation and Continuous Improvement:
  • Leverage AI and other advanced technologies to enhance forecasting accuracy and efficiency.
  • Explore new and innovative approaches to workforce management, driving continuous improvement.
  • Stay abreast of industry best practices and emerging trends.
• Professional Development:
  • Actively seek and incorporate feedback to enhance skills and expertise.
  • Demonstrate a commitment to continuous learning and professional growth.
  • Adapt to evolving business needs and embrace new challenges.

Key Performance Indicators:

• Forecast accuracy
• Client satisfaction
• Stakeholder engagement
• Adoption of advanced technologies
• Continuous improvement initiatives

Required Skills and Experience:

• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Proven ability to build and maintain strong relationships
• Experience with workforce management principles and practices
• Proficiency in data analysis and reporting tools

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

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Other Relevant Skills

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Anticipated Posting Close Date:

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.