What are the responsibilities and job description for the Head of Mortgage Sales, Managing Director position at Citi?
Citi Mortgage is seeking a dynamic and visionary executive to lead our Mortgage Sales division. As the Head of Mortgage Sales, you will provide strategic direction and oversight to a national team, driving client value, leading transformative change, and delivering exceptional results. This influential leader will be at the forefront of innovation, with a key focus on growing the sales team, increasing productivity, advancing our digital mortgage capabilities. You will be responsible for building a best-in-class customer experience and a high-performing sales culture that puts our clients first and solidifies our position as a market leader.
- Key Responsibilities:
- Strategic Leadership & Execution:
- Develop and execute a nationwide sales strategy to achieve and exceed targets for volume, expense management, quality, and client experience.
- Drive key strategic initiatives to maximize the growth and profitability of the Mortgage business, ensuring the talent strategy and organizational capabilities are aligned with business goals.
- Set performance goals and budgets, utilizing key performance metrics to measure and analyze progress.
- Sales Channel Management:
- Provide direct leadership and accountability for Direct-to-Consumer Sales and Correspondent with matrix reporting and accountability for both Distributed Retail Sales and Wealth at Work channels.
- Build and maintain a best-in-class customer experience across all retail mortgage sales touchpoints.
- Work closely with the Head of Sales Enablement to prioritize and direct resources accordingly.
- Develop and implement a successful recruitment and retention strategy to grow a high-caliber retail mortgage salesforce.
- Partnership & Collaboration:
- Create integrated business plans in partnership with leaders from the Retail Bank and Wealth at Work to drive a multi-relationship client strategy across all retail channels.
- Partner extensively with fulfillment teams to implement, support, and execute the strategic business plan.
- Align with other Consumer Sales leaders to identify opportunities for deepening existing customer relationships and expanding client wallet share.
- Governance & Regulatory Oversight:
- Protect our clients and the franchise through a relentless commitment to control and governance, built on the highest standard of ethics and responsibility.
- Manage communications and presentations for internal and external audits and regulatory exams.
- Market & Industry Expertise:
- Stay well-versed in the fast-changing, competitive landscape of the mortgage industry, including digital trends, robotics, and new product offerings.
- Formulate and articulate CitiMortgage's positions on regulatory reform for inclusion in corporate and trade association responses.
- Qualifications & Experience:
- Experience: 15 years of extensive experience in the mortgage industry, with a significant track record in a senior executive sales leadership role.
- Leadership: 10 years of demonstrated experience leading large, geographically dispersed sales teams (500 employees), with a proven ability to build, scale, and retain top talent.
- Education: Bachelor’s degree in Business, Finance, or a related field. An MBA is strongly preferred.
- Skills:
- Deep expertise in both Distributed Retail and Direct-to-Consumer mortgage sales channels.
- A proven track record of developing and executing strategies that drive significant sales growth and market share.
- Strong understanding of the digital transformation occurring in the mortgage space.
- In-depth knowledge of the regulatory landscape, particularly CRA and Fair Lending requirements.
- Exceptional financial acumen with experience managing a P&L and complex budgets.
- Outstanding communication and executive presentation skills, with the ability to influence and build consensus among senior stakeholders.
- A visionary leader known for driving change, fostering innovation, and building a culture of excellence and accountability.
Job Family Group:
Consumer Sales
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Job Family:
Consumer Product Sales
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Time Type:
Full time
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Primary Location:
Charlotte North Carolina United States
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Primary Location Full Time Salary Range:
$250 000,00 - $500 000,00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Anticipated Posting Close Date:
ago 06, 2026
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Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Salary : $250