What are the responsibilities and job description for the Customer Service Representative position at Citi Staff?
Customer Service Rep About the RoleWe are seeking a professional, detail-oriented, and sales-driven Customer Service Rep to support customers in the rapidly evolving agricultural technology industry. In this role, you will handle inbound calls, educate customers on modern ag-tech equipment, prepare quotes and invoices, and guide buyers through the full purchase process. Full training is provided. Join a fast-growing company operating in a modern office environment with a supportive, growth-focused team. Key ResponsibilitiesWork efficiently in a high-volume, fast-paced environmentAnswer inbound phone calls in a professional, welcoming, and knowledgeable mannerEducate customers about new agricultural technology and equipment (features, availability, lead times, etc.) after trainingCreate and send accurate quotes and invoices to customersGuide customers from initial inquiry through final purchaseRespond promptly and clearly to customer emails and chat messagesCollaborate with operations and shipping teams to support seamless order fulfillmentMaintain organized records of customer interactions, follow-ups, and documentationTravel to various U.S. states a few times per year to visit business partners and represent the company QualificationsStrong communication and customer service skillsHigh attention to detail and accuracyProfessional phone etiquette and positive attitudeAbility to learn technical product information (full training provided)Comfortable working in a fast-paced, high-call-volume environmentSales-focused mindset with the ability to guide customers toward purchasing decisionsBasic proficiency with email, chat tools, and CRM or order-entry systems
Salary : $21 - $23