Senior Engineer, Network

Job Overview

This position’s primary responsibility is the coordination and technical hands-on implementation of strategic projects relative to growth of the networking infrastructure and technology. Secondarily, the incumbent is expected to work hands-on in all infrastructure activities in support of the Citadel Federal Credit Union LAN/WAN, including administration of servers, Cloud, software applications and networking hardware.

Responsibilities

• Organizational and Departmental Strategic Projects:
• Ensure effective and timely implementation of projects following the ITIL processes.
• Work with the business units to analyze software and hardware needs.
• Collaborate with each department to determine how software updates, enhancements and new modules will effect and change operations within the department and credit union.
• Communicate and record client needs, issues, and internal needs when applicable and provide follow up feedback to involved parties.
• Thoroughly test and document all updates, enhancements and new modules.
• Document all software for training purposes.
• Create and update internal reports.
• Demonstrate ability to learn, understand, and apply new technologies.
• Conform to shifting priorities, demands and timelines.
• React to project adjustments and alterations promptly and efficiently.
• Cross-train other department staff members on new technology implementations.
• Work with outside vendors to optimize performance of the network.
• Develop strategic plans for future implementations relating to hardware and software.
• Participates in budget research and preparation.

LAN/WAN Engineering:

• Assume a Level 3 support role for escalated Help Desk tickets.
• Ensure that written procedures are documented for all functions within the IT Department and are updated as needed.
• Act as backup for the Senior and Junior Network Administrators to maintain operations.
• Participate in disaster recovery planning and quarterly testing to ensure the prompt and continued delivery of all information services.
• Responsible for quality reviews and standards; participates in audits.
• Perform additional duties as assigned.

Expectations:

• Projects an image of professionalism in appearance and manner:
• Always abides by Citadels’ dress code.
• Communicates effectively with departments.  Listens attentively, provides information with clarity and always uses proper and polite communication skills.
• Demonstrate adaptability when interacting with credit union employees and management.
• Adheres to Citadel policy of confidentiality 100% of the time.
• Arrives promptly to work.  Schedules time off in accordance with policy.
• Must be willing to be on call after hours.
• Must possess a strong desire to be part of a winning team.
• Continually develops a full understanding of the LAN/WAN.
• Keeps professional skills up to date and consistent with current technology.
• A high energy individual who can multi-task and work well in stressful situations.

Qualifications and Education Requirements

• Minimum of eight years banking and networking experience required. 
• Working knowledge of the various networking architectures and protocols.
• Working knowledge of Network Design and Architecture.
• Experience in Windows based networks and related protocols required.
• Experience with Exchange and Citrix environments preferred.
• VCP Certification preferred.
• CCNA and/or CCSP Certification required.
• Process management experience/certification preferred (ITIL/MOF).
• Bachelor’s Degree in related field required. 
• Five years demonstrated technical network experience may be substituted in lieu of degree.

Functional Area Skills/Knowledge:       

• Experienced professional requiring little or no supervision.
• Analytical Skills - process flow analysis, systems analysis.
• Ability to learn and apply new technologies effectively.
• Ability to diagnose technical problems quickly and develop effective solutions.
• Strong familiarity with project management software such as MS Project.
• Business/Professionalism Skills - professional judgment and presence are required.
• Excellent oral and written communication skills required.