Infrastructure Administrator

Job Overview

The IT Infrastructure Administrator is responsible for maintaining, supporting, and optimizing the organization’s core infrastructure systems including servers, appliance, and server-based software. This role ensures the reliability, security, and performance of servers, storage, networks, and cloud services, while providing technical expertise for daily operations.  This position will also serve as a backup to the Desktop Support Technician and Service Desk Personnel as needed.

Responsibilities

• Monitor, maintain, and troubleshoot server, network, and storage infrastructure.
• Administer Windows and/or Linux servers, Active Directory, virtualization platforms, and cloud environments.
• Manage system updates, patches, backups, and participate in disaster recovery processes.
• Partner with internal teams to support infrastructure projects, upgrades, and new implementations.
• Ensure security best practices across systems, including access controls and compliance requirements.
• Document configurations, procedures, and technical processes.
• Provide Tier 2 support for escalated infrastructure issues.

Qualifications and Education Requirements

• Minimum of three years of experience in banking technology and system administration, or a similar role required.
• High School Diploma required; Associate degree or higher preferred (or equivalent combination of education and experience).
• CompTIA A or Network certifications preferred; VMware and Microsoft 365 certifications are a plus.
• Working knowledge of Windows-based network architectures and protocols.
• Experience with VMware, Azure, Active Directory, and enterprise backup systems.
• Strong understanding of server administration, networking fundamentals, and virtualization.
• Proficient in break/fix troubleshooting, installations, and system upgrades.
• Experience installing and troubleshooting software on the above platforms.
• Experience with Microsoft 365 and Citrix VDI environment preferred.
• Ability to troubleshoot technical issues independently and effectively.

Additional Skills/Notes:

• Strong analytical and systems/process analysis skills.
• Ability to learn and apply new technologies quickly.
• Ability to diagnose technical problems and develop effective solutions.
• Able to explain technical issues clearly and from the end-user’s perspective.
• Strong customer service focus with proven troubleshooting and problem-resolution abilities.
• Proficiency with Microsoft Office applications.
• Excellent verbal and written communication skills.
• Self-motivated professional who requires minimal supervision.
• Ability to follow through on assignments and complete tasks in a timely manner.