Call Center (351)

This is a Call Center role supporting Veterans Affairs.

This is a long-term stable opportunity with the potential to transition to a government employee.

FalconTek is a GovCon solutions and services provider that supports federal agencies, state governments, and commercial companies. FalconTek has provided support around the globe on mission critical programs since 2008. We rapidly deploy personnel in support of technical, professional, and medical projects.

You MUST have a REAL ID or Valid Passport. 

Job Types: Full-time, Contract

Pay: $20.21 per hour $5.09 per hour to utilize for Health & Wellness

Hours: Monday - Friday (8am - 4:30pm)

Address: 351 E Temple St, Los Angeles, CA 90012

Start Date:

Fingerprinting and a government background investigation will be conducted.

The anticipated timeline to start is 45 days.

Background Screening/ Check/ Investigation:

Successful Completion of a Background Screening/ Check/ Investigation will/may be required as a condition of hire.

Job Description:

Medical Support:

• Interpret and verify provider orders in accordance with VHA National Scheduling Directive guidelines.
• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; monitor appointments, consults, and request for areas of responsibility.
• Enter recall reminders, monitor recall reminder processes and delinquencies, ensure that encounter forms are completed in order to obtain appropriate workload credit; respond to VS GUI, VISTA, and CPRS alerts.
• Scans insurance cards, protect secure information and complete all insurance capture buffer encounters required by (ICB);
• Works with patients to complete Release of Information (ROI) forms to pass to ROI team for further action, teach patients how to sign up for the secure messaging system in MyHealtheVet, authenticate patient access in the secure messaging system in MyHealtheVet, and receive and relay messages between patient/provider using the secure messaging system, etc.

Travel Arrangements:

• Review requests for reimbursement of travel costs and reconciles claims/vouchers for payments using electronic systems.
• Review ambulance claims for eligibility and payment.
• Assists in arranging transportation for eligible patients and works with clinical teams to request appropriate mode of transportation.

File Scanning:

• Assist Health Information Management (HIM) service to scan and/or upload outside medical records into the Electronic Medical Record (EMR).

Community Care:

• Assist VA Community Care Staff in contacting Veterans to obtain preferences (if needed), schedule/reschedule appointments with community providers and enter appointment provider, date, and time information.
• Follow-up with the community provider or Veteran to confirm the Veteran was scheduled and/or went to their appointment and request medical records.
• Scan (if needed) and index the medical records to the pertinent consult.

Requirements

• Must possess the ability to communicate effectively and professionally interdisciplinary team members and to provide optimal customer service to both internal and external customers.
• Must be proficient in spoken and written English.
• Must be a citizen of the United States
• Must have the following experience or education (or combination of both) to meet minimum qualifications for employment:
• Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
• One year above high school

Experience/Education combination:

• Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
• Must be dependable and use good judgment and effectively and properly analyze and evaluate all situations to ensure that the veteran’s welfare is protected.
• Average 40 wpm, as data entry is a main responsibility of this position.
• Knowledge of the operation of several types of office equipment and software/databases relative to data extraction and inputting.
• Basic knowledge of the functionality of the computerized patient record.
• Must be dependable and use good judgment and effectively and properly analyze and evaluate all situations to ensure that the veteran’s welfare is protected.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

ADA: FalconTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO/AA: FalconTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.