Customer Service Analyst

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Data Analyst & Customer Service Representative

Location: Kingstree, SC
Reports To: Customer Service Manager & Senior Management

About Us: We’re looking for a dynamic professional to join our team in a unique role that blends customer service with data analysis. If you enjoy helping customers and turning insights into action, this is the perfect opportunity. You’ll be the bridge between our customers’ experience and our operational excellence, ensuring satisfaction while helping our business run smarter.

What You’ll Do:

Customer Service

• Serve as the primary point of contact for customer inquiries via phone, email, and chat.
• Provide order support: confirmations, shipment tracking, account updates.
• Process new orders, changes, cancellations, and returns in line with company policies.
• Resolve customer concerns with professionalism and efficiency, fostering long-term satisfaction.
• Maintain accurate records of customer communications and transactions in FDM4.
• Collaborate with sales, logistics, and accounting teams to ensure smooth order fulfillment.

Data Analysis

• Monitor and maintain accurate stock levels across all warehouses in FDM4 ERP.
• Conduct regular inventory audits and reconcile discrepancies between physical and system records.
• Track product movement and identify trends, including best sellers and slow movers.
• Collaborate with purchasing and planning teams to forecast demand and avoid stockouts.
• Generate inventory reports and provide actionable insights for management.
• Support warehouse operations through accurate inventory transfers and adjustments.
• Partner with leadership to translate data insights into strategic initiatives.
• Assist in forecasting service demand and resource allocation using data models.

What We’re Looking For:

• Bachelor’s degree in Business Administration, Data Analytics, Communications, or a related field — or equivalent professional experience.
• 2 years of experience in customer service and/or data analysis (hybrid experience preferred).
• Strong analytical and critical thinking skills; proficiency in Excel & Power BI.
• FDM4 experience is a plus.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and seamlessly switch between customer-facing and analytical tasks.
• Customer-first mindset with a focus on continuous improvement.

Desired Traits:

• Comfortable working cross-functionally between technical and non-technical teams.
• Naturally curious and enjoys digging into data to tell a story.
• Calm under pressure with strong conflict-resolution skills.
• Meticulous yet able to see the bigger picture.

Why You’ll Love Working Here:

• On-site role in Kingstree, SC
• Opportunity to work on both customer experience and data-driven projects
• Collaborative team environment
• Chance to make a real impact on operations and strategy