What are the responsibilities and job description for the General Manager position at Citadel Access Solutions?
General Manager
Location: Palm Springs, CA
Position Summary
The General Manager (GM) is responsible for overseeing the overall operations, profitability, and strategic growth of a commercial gate, door, and access control service company. This role leads all departments including service, installation, sales, and administrative functions to ensure operational excellence, customer satisfaction, and financial performance. The GM will drive business development, optimize processes, and build a high-performing team to support service, maintenance, retrofit, and new construction projects.
Key Responsibilities
Operations Management
Oversee daily operations across service, installation, and project teams
Ensure efficient scheduling, dispatching, and completion of jobs
Monitor job performance, labor utilization, and service quality
Implement and improve operational processes, systems, and KPIs
Financial Performance
Manage P&L, budgeting, forecasting, and cost control
Drive revenue growth while maintaining profitability targets
Review job costing, margins, and pricing strategies
Approve major expenditures and resource allocations
Team Leadership & Development
Lead, coach, and develop department managers and staff
Build a strong culture of accountability, safety, and performance
Oversee hiring, training, and performance management
Ensure proper staffing levels to meet business demands
Sales & Business Development
Partner with sales team to drive new business and customer retention
Identify growth opportunities in service contracts, retrofits, and construction
Build and maintain relationships with key clients, contractors, and vendors
Support estimating and bidding strategies for large projects
Customer Experience
Ensure high levels of customer satisfaction and service delivery
Resolve escalated customer issues and maintain key accounts
Establish service standards and performance expectations
Compliance & Safety
Ensure compliance with all industry regulations, safety standards, and company policies
Promote a strong safety culture across all field and shop operations
Oversee licensing, certifications, and regulatory requirements
Qualifications
7 years of leadership experience in commercial door, gate, access control, or related construction/service industry
Strong understanding of service operations, installation, and project management
Proven experience managing P&L and driving financial performance
Experience leading cross-functional teams in a fast-paced environment
Knowledge of low-voltage systems, automated gates, doors, and access control systems preferred
Excellent leadership, communication, and problem-solving skills
Salary : $90,000 - $120,000