What are the responsibilities and job description for the Onboarding Integration Partner position at Cisive?
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.
Our Values
- Integrity First: We uphold the highest ethical standards in everything we do.
- Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
- Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
- Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
- Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.
This role ensures seamless connections between our platform and client systems, supporting both new client onboardings and expansion of existing client programs. This role partners with Project Managers, clients, and internal stakeholders to design, configure, and troubleshoot integrations that drive successful client outcomes. This role is highly detail-oriented, technically proficient, and skilled in cross-functional communication.
Duties and Responsibilities
- Serve as the subject matter expert for client integrations, including APIs, ATS platforms, and other third-party systems.
- Partner with internal resources and client technical teams, to successfully integrate with new or existing clients and launch integrations on schedule.
- Established as a subject matter expert on how to configure, test, troubleshoot, and maintain our integrations with various third-party vendors.
- Engage with and maintain a strong working relationship with the Partnerships team to ensure a brand-positive position with both our clients and integration partners.
- Act as the first line of defense for troubleshooting integrations and API-related issues, escalating to internal technical teams or third-party vendors as needed.
- Monitor integration progress against milestones to ensure delivery within the agreed-upon timeframe.
- Maintain integration documentation, testing results, and configuration notes for knowledge management and future reference.
- Provide guidance and support for clients and partners seeking to leverage our APIs and integration capabilities.
- Contribute to continuous improvement efforts by identifying efficiencies, documenting best practices, and enhancing integration processes.
Minimum Qualifications
- Highschool diploma or equivalent required.
- Bachelor’s degree in information systems, Business, or a related field (or equivalent work experience) required.
- 2–4 years of experience in client onboarding, systems integration, or technical implementation.
- Familiarity with integrations and APIs strongly preferred.
- Strong analytical and problem-solving skills with a high attention to detail.
- Proficiency in documenting technical requirements, especially with APIs and integration fields, and translating them into technical configurations.
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.
