What are the responsibilities and job description for the Client Onboarding Specialist position at Cisive?
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.
Our Values
- Integrity First: Integrity guides every choice we make and every interaction we have. Whether working with colleagues or clients, we act with honesty, transparency, and accountability. We foster a culture of trust, respect, and ethical responsibility across our organization.
- Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
- Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
- Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
- Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.
Job Summary
This role will lead the onboarding of new clients, ensuring a smooth transition onto our platform and solutions. This role will collaborate with cross-functional teams, guide clients through the onboarding process, and ensure all requirements are met and delivered within agreed upon timelines.
Duties and Responsibilities
- Serve as primary point of contact for assigned new client onboardings.
- Plan, coordinate, and execute onboarding plans.
- Create a collaborative partnership with internal teams.
- Establish strong rapport with new clients, proactively addressing their needs and concerns throughout the onboarding process.
- Work closely with sales, client success, and technical teams to coordinate seamless onboarding experiences.
- Provide clear communications and ensure all onboarding documentation is current and accurate.
- Continuously see opportunities to improve the onboarding process and enhance the overall client journey.
Minimum Qualifications
- High school diploma or equivalent required.
- Strong organizational skills with the ability to manage multiple onboardings simultaneously.
- Client-focused mindset with strong interpersonal and problem-solving abilities.
- Knowledge of background screening or similar industries (preferred)
- Strong focus on client satisfaction, providing timely support and creating effective solutions.
- Consistently deliver amazing client experiences.
Working conditions
This job operates in a professional office environment or remotely. This role routinely uses general office equipment.
Physical requirements
- Ability to communicate clearly and exchange accurate information constantly.
- Constantly operates computer, keyboard, copy machine, phone, and other general office equipment.
Direct reports
None.