What are the responsibilities and job description for the Business Operations Manager position at Cisco Systems?
What You'll Do
Strategic Operations:
- Provide operational support to the leader of Experience & Enablement by building structure and roadmaps around critical org outcomes, including organization design, resource planning, cross-functional projects, and team development.
- Own and manage leadership weekly agendas, surface team roadblocks and facilitate decision-making to ensure smooth execution of team priorities.
- Maintain consistent communication with the PSO Chief of Staff to ensure alignment with organizational priorities and standards.
Project Management:
- Manage mission-critical projects from planning to execution and completion. Drive workstream accountability, surface roadblocks and support needs, and ensure on-time completion within scope and budget.
- Maintain detailed project documentation, including clear ownership, milestones, and deliverables. Engage with relevant stakeholders to resolve needs promptly.
- Coordinate with PSO Chief of Staff to share relevant project roadmaps and status updates.
Budget Management:
- Organize budgets related contractor spend, non-company sponsored training and development, and miscellaneous purchase orders.
- Communicate with PSO Chief of Staff to align spend to PSO priorities and review new expenses for approval
Process Improvement:
- Proactively identify process gaps and inefficiencies, devising and implementing structures to support effective operations across teams.
Team Building and Culture:
- Foster and maintain the organization’s culture, promoting cohesive teamwork and a positive work environment.
Who You Are
You are skilled at partnering across all levels of the organization, driving results and organizing complexity. You are curious, thinking creatively, but are results and action oriented. You thrive solving problems and continuously seek interconnectedness. You have an eye for detail as well as for the big picture. You are passionate about transforming the business and take pride in exceeding expectations. You are ready to learn and get up-to-speed fast!
- Minimum of 5 years of experience shaping, designing and delivering solutions for major transformational change
- A self-motivated individual with a positive attitude and willingness to learn.
- Demonstrated operations experience building structure, implementing processes, and organizing complexity
- Proven experience delivering results with aggressive deadlines across multiple stakeholders.
- Strong storytelling and presentation skills
Nice to have experience:
- Experience with Monday.com
- PMP, CSM, CPM, Agile Certification a plus
- Master of Business Administration degree a plus
We Are Cisco
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.