What are the responsibilities and job description for the Field Service Technician position at Cisco Equipment?
Company Description Cisco Equipment, founded in 1978 and headquartered in Odessa, Texas, provides heavy equipment solutions to construction and infrastructure clients across Texas and New Mexico. As a full-service dealership, the company offers equipment sales, rentals, parts, and maintenance services designed to support a wide range of project needs. Cisco Equipment combines strong local roots with global project experience gained through partnerships with major contractors on complex, multi-terrain initiatives. This blend of local presence and international expertise allows the company to deliver tailored equipment recommendations, strategic maintenance planning, and reliable support. Team members join a business focused on safety, reliability, and customer success in demanding field environments.
Role Description The Field Service Technician role is a full-time, on-site position based in San Angelo, TX. This role is responsible for performing diagnostics, repairs, and preventive maintenance on a variety of heavy equipment at customer locations and in the field. Daily tasks include troubleshooting mechanical, hydraulic, electrical, and electronic systems; completing work orders and service reports accurately; and communicating clearly with customers and the service team about equipment status and repair plans. The technician will follow safety protocols, use standard and specialized tools, and ensure that repairs meet manufacturer and company quality standards. The role also involves occasional emergency service calls, assisting with parts identification, and supporting continuous improvement in service processes.
Qualifications
- Hands-on skills in equipment diagnostics, mechanical repair, and preventive maintenance on heavy or industrial equipment.
- Ability to troubleshoot basic electrical, hydraulic, and electronic control systems using manuals, schematics, and diagnostic tools.
- Proficiency with hand tools, power tools, and standard shop equipment, with a strong focus on safe work practices.
- Strong problem-solving, time management, and documentation skills, including accurate completion of service records and work orders.
- Effective communication and customer service skills, with the ability to explain technical issues in clear, practical terms.
- Ability to work independently in the field, adapt to changing priorities, and collaborate with parts, service, and sales teams.
- High school diploma or equivalent; technical or vocational training in diesel technology, heavy equipment, or related fields preferred.
- Prior experience as a field service technician, diesel mechanic, or heavy equipment technician is highly beneficial.
- Valid driver’s license, acceptable driving record, and willingness to travel locally to customer sites as needed.
- Physical ability to lift heavy components, stand for extended periods, and work in outdoor and industrial environments.