Ramp Guest Ambassador 2

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Duties and Responsibilities/Essential Functions – Ramp Guest Ambassador II

• Greet, engage, and host all customers, prospective customers, colleagues, contractors, and visitors
• Anticipate guests' needs and respond promptly
• Handle luggage, refreshments, and ground accommodation for all arrivals and departures
• Communicate the needs and observations of guests to other appropriate parties
• Maintain safe and secure surroundings, including escorting, handing-off, and tending to all parties on-site at any given time
• Support all departments and personnel to maintain positive company culture
• Coordinate with internal and external parties to ensure seamless experiences
• Act as a liaison between, to, and for all departments and the company as a whole
• Keep track of current personnel, company news, operations, and policies
• Provide support for any celebrations, escalations, or special circumstances in the customer experience
• Maintain common spaces (organization, stocking, cleaning, maintenance, reordering, etc.)
• Responsible for all individuals signing-in for their visit:
  • Individuals must sign the Patriot Act presented, governed by the Department of Justice
  • Individuals should be presented with identification
  • Individuals should be escorted by a Cirrus employee
• Work closest with the Ground Support Operations team, as well as Flight Operations, Delivery Success, and Maintenance teams to create a world-class experience for all guests.
• Oversee every aspect of aircraft readiness for guests and Cirrus personnel. Ensure aircraft are climate-controlled and provide arrival/departure amenities for guests in a timely manner
• Receive and process aviation fuel and service orders
• Assist with wiping down aircraft as needed
• Utilize company scheduling applications, digital communications, and in-person intel to develop and maintain weekly reports shared to all guest experience departments
  • Concierge Reports cover: weekly delivery and training schedules, daily attendance, lunch orders, arrival and departure information, and any associated accommodations for that week
• Shuttle and escort customers to various buildings, aircraft, or other various locations on the Vision Center campus; arrange transportation as needed
• Provide coverage to other Guest Ambassador locations as needed
• Energize the Cirrus Service Essentials
• Strives to improve service performance
• Additional duties as required
• Company vehicle driving requirements estimated at 10%; must have valid driver’s license and acceptable driving record.

*All duties listed above plus

• Act as the liaison between all guests and campus departments and the Ground Support Operations team:
  • Develop and maintain an Aircraft On Site (AOS) list
  • Dispatch arrivals and departures
  • Check-in every aircraft with identification, mission, and next-need date and provide a Warm Welcome
  • Check-out every aircraft and provide a Fond Farewell
• Marshall incoming aircraft, if needed
• Assist in the movement and/or placement of aircraft as advised by Ground Support Operations
  • Movements require the use of B8 Best Tugs, manual tugs, and Kubotas
  • Storm stacking and extreme weather logistics
  • Capacity regulation
  • Communicating special circumstance movements and ramp operations with customers
• Assist in the servicing of aircraft as advised by Ground Support Operations
  • Servicing may include, but is not limited to: TKS, oil, tire pressure, oxygen, fuel, and GPU services
• Keep track of the safety and whereabouts of all customers, potential customers, visitors, employees, and assets on the ramp
• Provide training and shadowing opportunities for new hires and other team members
• Contribute customer stories in Salesforce to prepare for future visits
• Provide campus tours and general information to prospective owners, visitors, and/or colleagues

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education Requirements:

• Associates or Bachelor’s required. A degree in Hospitality, Business, or Aviation preferred.

Experience Requirements:

• 2-3 years in current Cirrus role and/or 3-4 years of customer service, sales, hospitality and/or aviation required
• 2 years’ dispatching or FBO experience preferred

Certification Requirements:

• Able to acquire an MKAA Airport Badge

License Requirement(s):

• Valid state driver’s license

Other Specific Requirements:

• Lead by Example mentality
• Demonstrates professionalism
• Ability to work unsupervised
• Ability to work in a team environment
• Excellent communication and organizational skills
• Strong work ethic and critical thinking skills
• Attention to detail

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Cultivates Innovation: Creates new and better ways for the organization to be successful.
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
• Ensures Accountability: Holds self and others accountable to meet commitments.
• Manages Complexity: Makes sense of complex, high quantity and sometimes contradictory information to effectively solve problems.

Ensures Exceptional Customer Service:

• Energizes the Cirrus Service Essentials
• Strives to continually improve service performance
• Anticipates guests' needs and responds promptly
• Displays guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for all
• Handles and deescalates guest issues and/or complaints
• Leads team members to success for the customer, company, and themselves.

Cirrus provides a range of exciting benefits, including: 

• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting after one year of employment.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 100 hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.  Duties, responsibilities and activities may change at any time with or without notice.  Work beyond 40 hours per week may be required. 

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity.  Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.