Major Repair Coordinator, FSC

Job Summary

The Major Repair Coordinator is the interface between the Factory Service Center Manager and all aircraft under repair. They also provide an interface between the FSC Manager, related Cirrus support departments and the customer to include insurance company representatives.  The Major Repair Coordinator will build work packages, including labor and required parts, based on the type of repair required.  Update FSC Manager on status of all aircraft under repair to include revised return to service dates.  Communicate critical parts and documentation updates to Repair Lead and FSC Manager.  Coordinate hangar space in FSC with Scheduler/Planner. 

Duties and Responsibilities/Essential Functions

Major Repair Coord will:

• Directly communicates with customers to schedule aircraft owners/operators into the service center for recovery, repair and return to service.
• Based upon repair scope and type, coordinates with parts department to order parts for the repair and maintenance required. Also, pre-arranges outside services with vendors to ensure all requested work can be accomplished within the schedule pre-arranged with the customer. Needs to cross reference aircraft information on arrival to ensure all known inspections and maintenance is planned or customer is made aware.
• Develops cost estimates to accomplish preliminary inspection, recovery, repair and return to service.
• Develops reference system to provide retrievable information regarding labor hours, parts cost, etc., related to the repair.
• Keeps current on revisions to repairs (FRA’s), changes in parts prices, warranty status of scheduled aircraft/bulletins, and maintenance that could affect price quotes or customer "down time"
• Maintains a current customer file in Salesforce to include customer name, account number, contacts, phone numbers, address, aircraft unit, serial, and registration number
• Develops and maintains a project schedule to track all aircraft under repair, that is available to the FSC Manager.
• Prepares necessary documents into package prior to the customer's arrival and presents them to service center management for customer debrief.
• Coordinates and manages travel itineraries for aircraft inspection and recovery.
• Keeps current knowledge of the quality inspection requirements.
• Responds to customer, Lead and Manager request and concerns in a timely and professional manner.
• Reviews the capabilities of the shop as to not overload or under-utilize resources, must ensure daily effective communication with Lead, Scheduler/Planner, Supervisor and Manager to ensure customer satisfaction.
• Monitors progress of work vs. schedule and communicates any concerns with the schedule to the Lead and Manager.
• Perform a variety of routine clerical and administrative support duties printing and assembling work packages, data management, reports, etc.
• Provide updates to the customer during aircraft repair process and work with Scheduler/Planner for return of aircraft to the customer.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• 12 months experience as an A&P and/or 12 months experience as a Private Pilot
• A&P and/or Private Pilots certificate required
• Experience in purchasing parts and bulk items from vendors.  Inventory management in regard to parts and supplies to ensure items are available and ready for installation when needed.  Ability to manage project timelines, use project management tools to provide updates and ensure schedules are managed for timeliness.
• Strong communication skills, written and verbal.
• Great organizational skills with the ability to prioritize and work independently, attention to detail, meet deadlines, multitask and balance assignments.
• Interpersonal skills with the ability to work with a team of dynamic individuals, ability to remain professional through stressful situations.
• Excellent customer service skills adhering to strict dress code and appearance standards.
• Basic proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint & Access).
• Understanding of aircraft systems and repairs is preferred.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

• Drives Results: Consistently achieves results, even under tough circumstances.
• Customer Focus: Builds customer relationships and delivers customer-centric solutions.
• Organizational Savvy: Maneuvers comfortably through complex policy, process and people-related organizational dynamics.
• Manages Ambiguity: Operates effectively even when things are not certain, or the way forward is not clear.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.  Duties, responsibilities, and activities may change at any time with or without notice.  Work beyond 32 hours per week may be required. 

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity.  Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.