IT Enterprise Services Platform Manager

Job Summary

The IT Enterprise Services Platform Manager is responsible for leading the product management of the technologies that support Cirrus’s Enterprise Service Teams. They will guide solution designs that align with the Cirrus Growth Choices and the IT strategic roadmap, delivering value to business stakeholders. The IT Enterprise Services Product Manager owns the Enterprise Service technology programs, product deployment and life cycle, managing the resource allocation, backlog prioritization, and closely partnering with business stakeholders providing insight, feedback, and strategic recommendations regarding product performance, quality, and utilization capability.  Drives servant leadership to an agile team by educating and coaching team members and stakeholders to maximize efficiencies, delivering incremental customer value, and embracing continuous improvement.  This position will be part of the Information Technology team providing direct influence and process guidance across all business capabilities.

Duties and Responsibilities/Essential Functions

• Lead cross functional teams including internal resources and third parties/vendors to plan and deploy a modern technology system, integrations and any related ISVs.
• Leadership will impact overall company performance through strategic decisions and resource allocation to transform underlying and foundational systems and processes.
• Utilizes deep understanding of the business stakeholder’s needs to guide Enterprise Services programs.
• Partners with business stakeholders to challenge and optimize processes and address customer needs.
• Oversees Enterprise Services programs and adjacent products throughout the entire business life cycle.
• Provide hands-on expertise and management to ensure program success.
• Drives strategy across Executive Sponsors, Steering Team, Business Stakeholders and Technical team members collaborating to understand problems, identify process improvements, prioritize needs and deliver on desired outcomes.
• Champions changes, product roadmap and advocates for the business requirements and needs.
• Drives prioritized capability processes through the implementation plan aligned with technology and product roadmaps.
• Manages test scenarios and user acceptance criteria to identify areas to address prior to going live.
• Manages the ongoing health and performance of Enterprise Services programs and products.
• Tracks and reports program status, risks, mitigation plan, milestones, budget, schedule and product performance.
• Collaborates with cross-functional teams to understand integration and resources across dependent products.
• Performs marketplaces research, metrics, and analytics to evaluate program and product performance.
• Lead, coach, and develop a team of diverse IT and business stakeholders while building cross-functional partnerships across the business.
• Identify and manage risks, mitigate impediments and negotiate dependencies with and across teams to ensure Cirrus business objectives are achieved.
• Ability to travel to other Cirrus locations to build relationships, understand business processes, foster collaboration for each implementation phase and set expectations on post-implementation performance.
• Must be present in Duluth for Steering Team meetings, workshops, design/build working sessions, major milestone activities and other engagements with critical stakeholders.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Bachelor’s degree in a relevant field of study or equivalent work experience
• 10 years Information Technology, program management, or relevant technical experience
• 10 years’ work experience leading a team.
• PMP and Agile/Scrum certifications preferred
• Must have demonstrated experience in managing large multi-year programs.
• Must be able to challenge, influence and champion strategy across Executive Sponsors, Steering Team, Business Stakeholders and Team members.
• Proven experience to influence stakeholders at various levels without direct authority.
• Demonstrated knowledge of the software development life cycle
• Embrace a Servant Leadership mentality.
• Ability to demonstrate sound judgement, encourage collaboration and communicate effectively (written and verbal) across multiple levels in the organization.
• Ability to effectively manage competing work demands and multiple initiatives at the same time.
• Preference for experience deploying complex, enterprise systems.
• Preference for work experience in both Manufacturing and Service Delivery environments.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

• Directs Work: Works across varying levels of Stakeholders to communicate the journey and expectations of the transformation, challenges approach, provides direction across cross-functional team without direct authority and removes obstacles to get work done.
• Balances Stakeholders: Anticipates and balances the needs of multiple stakeholders at varying levels across the company.
• Builds Effective teams: Builds strong effective teams that apply their diverse skills and perspectives to achieve common goals.
• Situational Adaptability: Adapts own leadership style, approach and demeanor real time to match shifting demands of different situations.
• Persuades: Influences program direction across multiple levels of leadership using compelling arguments to gain the support and commitment of others. Communicates to all employees to bring them on the technology transformation journey through engagement and cultural adaptability.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.  Duties, responsibilities, and activities may change at any time with or without notice.  Work beyond 40 hours per week may be required. 

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity.  Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

Our Benefits: Cirrus provides a range of exciting benefits, including:

• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 120 hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!