Customer Experience Advisor, Retail

Overview

The

Customer Experience Advisor (CXA), based at the Cirrus Store’s flagship

location in Knoxville, Tennessee, plays a pivotal role in enhancing customer

satisfaction and driving revenue growth within retail operations. This position

is dedicated to fostering lifelong relationships with Cirrus aircraft owners

and pilots by delivering exceptional service throughout their journey. The CXA

leverages a client-centric approach to create personalized experiences that

exceed expectations, contribute to a robust aviation experience and grow

revenue

Responsibilities

• Customer Engagement
  
  

And Upselling

Actively engage with customers to understand their needs, address concerns, and

identify opportunities for upselling or cross-selling products and services.

• Relationship
  
  

Management

Develop and maintain strong relationships with customers before, during, and

after their interactions with the business, ensuring consistent positive brand

experiences.

• Cross-functional Collaboration: Collaborate with internal departments to optimize customer interactions, expand the use of Cirrus products and services, and foster brand loyalty.
• Product Knowledge
  
  

And Trends

Maintain a comprehensive understanding of Cirrus merchandise, industry trends,

and consumer behavior to enhance customer interactions and product

recommendations.

• Operational
  
  

Excellence

Perform daily operational tasks including opening and closing the store,

processing sales transactions, managing inventory, and ensuring adherence to

merchandising standards.

• Continuous
  
  

Improvement

Identify opportunities for store improvements in merchandise selection, visual

standards, and operational processes to enhance customer satisfaction and

operational efficiency.

• Travel Requirements:
  
  

This

role may require travel based on business needs. Specific travel expectations,

including frequency, duration, and locations, may vary and will be communicated

in advance when possible. Travel may include visits to one or more of the

following locations: Duluth, MN; Grand Forks, ND; Orlando/Kissimmee, FL;

McKinney, TX; Benton Harbor, MI; Scottsdale/Chandler, AZ, as well as other

Qualifications

regions as needed for events or additional business requirements.

• Bachelor's degree in Retail Merchandising, Business, Hospitality, or related fields plus 4-7 years of retail or customer service experience
• Demonstrated track record of increasing responsibilities and business growth, proficiency in Microsoft Office Suite, and the ability to adapt quickly to new systems.
• Strong work ethic, ability to work independently and prioritize tasks in a fast-paced environment, sound judgment, and excellent communication skills.
• Valid driver's license with a good driving record, flexibility for overnight travel and weekend work.
  
  

Our Benefits: Cirrus provides a range of exciting benefits, including:

• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance
• Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA
• Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
• PTO: Various PTO plans starting at 100 hours accrued within the first year
• Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
• Career Development: Tuition reimbursement program and professional growth opportunities
• Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
• Community & Engagement: Company and employee clubs at various locations
  
  

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug-free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

Pay Range

Salary Range: USD $48,195.58/Yr. - USD $72,293.36/Yr.