Resident Accounts & Operations Coordinator (30024)

Company Description

At Cirrus Asset Management, we are dedicated to providing exceptional property management services to property owners and residents alike. With our expertise and passion for real estate, we strive to create a seamless and rewarding experience for all parties involved. 

Our company culture is defined by its unwavering commitment to integrity, empowerment, respect, teamwork, innovation, and exceptional customer service. These values shape our everyday actions and guide us in achieving our mission and serving our clients effectively.  

What's in it for you?

• Paid Holiday, Sick, and Vacation Time 
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance 
• 401k Plan
• Healthcare Spending or Reimbursement Accounts

Job Description

We are seeking a detail-oriented and customer-focused Resident Accounts & Operations Coordinator to join our onsite property management team. This role is responsible for overseeing resident account management, rent collections, accounting support, and the eviction process while providing exceptional customer service to our residents. The ideal candidate is highly organized, comfortable working with deadlines, and able to balance administrative, financial, and resident-facing responsibilities.

Key Responsibilities

• Process and post resident rent payments accurately.
• Manage rent collections and communicate with residents regarding outstanding balances.
• Monitor and respond to resident inquiries through EliseAI.
• Prepare and manage eviction filings while ensuring compliance with company policies and applicable laws.
• Assist residents with identifying and applying for available rent assistance programs.
• Complete pre-close accounting tasks and assist with month-end closing procedures.
• Conduct move-out inspections and prepare Security Deposit Accounting (SODA) statements and deposit settlements.
• Provide support with leasing activities, resident files, and general office administration as needed.
• Maintain accurate records and ensure all documentation is completed in a timely manner.
• Deliver exceptional customer service while maintaining professionalism and confidentiality.

Qualifications

• Previous experience in property management, leasing, bookkeeping, or administrative support REQUIRED.
• Experience with rent collections, resident accounts, or accounting functions is REQUIRED.
• Strong organizational and time management skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and property management software is preferred.
• Ability to work collaboratively with residents, and team members.

What We're Looking For

The ideal candidate is dependable, organized, and enjoys working with both numbers and people. They are comfortable handling sensitive financial information, maintaining accurate records, and providing excellent service while supporting the daily operations of the

Additional Information

Pines at Castle Rock (630 units)

Pay: $24-$27 hourly

Schedule: Monday - Friday ( 8am - 5pm) and some weekends

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

We are an equal opportunity employer and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories.

All your information will be kept confidential according to EEO guidelines.