Director-Authorized Service & Training Network

Overview

Cirrus Aircraft partners with a global network of authorized providers—Cirrus Training Centers (CTCs), Cirrus Standardized Instructor Pilots (CSIPs), and Authorized Service Centers (ASCs)—to deliver consistent, high-quality training and service aligned to Cirrus safety and customer standards. The Director-Authorized Network Services will lead a transformation in how Cirrus enables and manages its third-party network. This leader will consolidate RTMs and RFSMs into a unified team of Regional Development Managers (RDMs) accountable for network standards, performance, and partner development across training and maintenance—anchored by the Partner Scorecard. Partnering with multiple internal stakeholders and 3 rd party service providers, the Director will build the operating model, systems, and talent mix to scale the network. The team will cross-train while maintaining functional SMEs, and the leader will strengthen capabilities in information systems, continuous improvement, financial acumen, and business leadership.

Responsibilities

• Lead the integration of flight training and aircraft maintenance network oversight into one team of Regional Development Managers (RDMs), with clear roles, decision rights, cross-training, and designated functional SMEs.
• Own the Partner Scorecard and partner KPI operating rhythm; build the systems, data definitions, dashboards, and governance required to proactively manage network performance.
• Establish a continuous improvement operating system to drive consistent partner outcomes and faster issue resolution; capture global best practices and curate the Authorized Network Playbook and e-procedures with strong version control and adoption.
• Lead the team's adoption of AI-enabled tools and ways of working to improve decision-making, productivity, and partner/customer outcomes.
• Own partner program governance, including the network tiering system and partner contracts (commercial and legal terms), in close partnership with Legal, Finance, and internal stakeholders.
• Coach partners on sustainable operations using strong business leadership and financial acumen (P&L drivers, capacity, pricing, labor utilization, and investment planning) aligned with Cirrus standards and brand experience.
• Build and scale the Authorized Network's capability to generate qualified aircraft sales leads, including process, training, tools/CRM integration, and incentive alignment with Sales and Marketing.

Qualifications

• Bachelor's degree in Business, Engineering, Aviation, or related field required; MBA or advanced degree preferred.
• 12 years of progressively responsible leadership experience in field operations, service delivery, and/or third-party partner network management with measurable business outcomes.
• Proven people leader and change leader—experienced building teams, integrating diverse disciplines, aligning stakeholders, and driving sustained adoption in ambiguous environments.
• Data- and systems-driven operator with experience deploying Partner Scorecards/KPI frameworks, dashboards, and CRM discipline; able to translate performance into priorities and executive-ready recommendations.
• Strong continuous improvement capability and financial acumen—able to build business cases, manage budgets, and run a governance operating system (standards, tiering, contracts, e-procedures, and playbooks) that drives measurable partner performance improvement.
• Commercial and partner enablement skills, including partnering with Legal/Finance on agreements and building a partner-driven aircraft sales lead generation motion with Sales/Marketing.
• Strong field leadership and partner coaching skills; able to influence without authority and build durable relationships across a geographically distributed network.
• Strong working knowledge of flight training, aircraft maintenance, and aircraft operations. FAA pilot certificate and/or FAA A&P certificate strongly preferred (IA preferred).

Our Benefits: Cirrus provides a range of exciting benefits, including:

• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance
• Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA
• Well-being: Calm Health, Employee Assistance Program, and wellness incentives through medical provider
• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting at 1 year of service
• PTO: Various PTO plans starting at 100 hours accrued within the first year
• Additional Time off Benefits: Paid holidays, 2 weeks of Paid Parental leave, paid time for funeral leave and jury duty
• Career Development: Tuition reimbursement program and professional growth opportunities
• Exclusive Discounts: Cirrus Store, partner and marketplace discounts available
• Community & Engagement: Company and employee clubs at various locations

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

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