Merchandise Coordinator

***Le poste étant situé aux États-Unis, la description de poste est disponible uniquement en anglais.***

***As this position in based in the United States, the job description is available in English only.***

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Merchandise Coordinator

Customer Experience

Full-Time Position

We have a place for individuals with a distinct penchant for ensuring the smooth operation of our shows and events, for conceiving remarkable products, for putting their ingenuity at the service of their team, and for contributing to the enhancement of their expertise and the development of exceptional practices. Cirque du Soleil Entertainment Group relies on an ever more creative and collaborative approach to work in order to constantly push back the limits of the imagination!

Reporting to the Business Partner Relationship Manager, the Merchandise Coordinator supports the daily operations, logistics, and administrative functions of the Consumer Products & Merchandise department. This role acts as the connective link across Product Development, Operations, Finance, Warehouse, and Front-of-House (FOH) teams, ensuring smooth execution of merchandise functions.

This person will be an organized communicator and problem solver who keeps multiple timelines and trackers running seamlessly, bridges creative, operational, and financial teams, anticipates needs and resolves issues proactively, and champions Cirque du Soleil’s creativity and excellence in every task.

Key Responsibilities

·       Serves as the department coordinator and primary point of contact for internal and external requests.

·       Maintains and updates departmental trackers, including but not limited to SKU lists, sample logs, shipment trackers, etc

·       Supports the flow of merchandise samples for review, photography, and partner approvals.

·       Opens and manages system tickets (e.g., Jira, Asana) on behalf of the department.

·       Assists with creative asset requests, style guide updates, and product image library maintenance.

·       Coordinates internal communications, meeting notes, and action item follow-ups to ensure timely execution.

·       Supports logistics for store openings, special events, and promotional activations.

·       Submits business ticket requests as directed by leadership.

·       Monitors the Merchandise inbox, prioritizes, and routes requests appropriately.

·       Maintains and organizes the photo library of all merchandise products.

·       Develops and maintains Show IP and Cirque Brand catalogues.

·       Updates style guides and toolkits as needed for the Product Development team.

·       Assists with signage development for both in-store and product knowledge purposes, ensuring brand consistency.

·       Coordinates shipping and sample dispatches as required.

·       Collaborates closely with cross-functional teams to ensure a unified approach and achievement of merchandise goals.

·       Handles general internal requests and provides administrative support as needed.

Qualifications and Experience  

·       Experience in Business, Merchandising, Operations, or related fields.

·       2 years of experience in merchandising, entertainment, retail operations, or product management support.

·       Strong organizational, analytical, and project coordination skills.

·       Proficiency in Microsoft Office, familiarity with SAP systems an asset.

·       Strong communication and interpersonal skills with a collaborative mindset.

·       Ability to manage multiple priorities in a fast-paced, evolving environment.

Create with us

Our employer proposition stands out. Here's an overview:

- An inclusive work environment based on team experience;

- Access to an individual office on the days you come to the Montreal Studio, a stimulating environment that will allow you to put all your creativity to good use;

- Professional growth focused on high-quality projects to propel your career, as well as personalized support tailored to your professional ambitions;

- Group insurance, retirement savings and other benefits that we'll be happy to introduce to you;

- A culture focused on the development of equitable practices and rallying events.

As a proud ambassador of equality in employment, Cirque du Soleil Entertainment Group is committed to eliminating discrimination based on age, skin color, origin, religion, gender, gender identity, sexual orientation and neurodiversity. Neutral and inclusive language is now preferred for job postings.

Throughout the recruitment process, accommodation is provided for candidates who require it.