What are the responsibilities and job description for the COTALAND Operations Manager position at Circuit of The Americas?
Description
Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater. COTALAND is an amusement park with over 30 attractions and experiences, including first-of-their-kind roller coasters.
The Operations Manager is responsible for overseeing all day-to-day park operations, ensuring a safe, efficient, and exceptional guest experience. This role leads multiple departments including Guest Relations, Park Services, and Ride Operations, while supporting any additional operational needs across the park.
Requirements
Required Qualifications:
This position is based on-site at COTALAND Theme Park at Circuit of The Americas in Austin, Texas and requires flexibility for non-traditional hours during rehearsals, installs, openings, and seasonal peak operations.
Salary commensurate with experience.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
Equal Employment Opportunity
COTA strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state and federal law.
Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater. COTALAND is an amusement park with over 30 attractions and experiences, including first-of-their-kind roller coasters.
The Operations Manager is responsible for overseeing all day-to-day park operations, ensuring a safe, efficient, and exceptional guest experience. This role leads multiple departments including Guest Relations, Park Services, and Ride Operations, while supporting any additional operational needs across the park.
Requirements
Required Qualifications:
- Minimum 3 years of experience in theme park, amusement park, or similar high-volume entertainment operations
- Previous experience in a supervisory or senior operation role within a theme park or attraction.
- Proven leadership experience managing multiple departments or large teams
- Strong understanding of ride operations, safety protocols, and guest service standards
- Experience managing departmental budgets, including labor and operational expenses
- Experience with operational planning, staffing models, and performance tracing
- Excellent communication, problem-solving, and decision-making skills
- Utilize Excel and word to track performance metrics, create reports, and maintain operational documentation
- Ability to work in a fast-paced, dynamic environment with flexible hours, including weekends and holidays
- Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms.
- Ability to lift and/ or move up to 25 pounds.
- Ability to squat, bend, twist, push/pull.
- Ability to stand/walk for long periods.
- Specific vision abilities required by this job include close vision and distance vision.
- Work in extreme environments outdoors throughout the year.
- The noise level in the work environment is usually moderate but can be loud during events.
- Oversee daily operations of Guest Relations, Park Services, and Ride Operations teams
- Ensure all departments are operating safely, efficiently, and in compliance with company standards and regulations
- Lead, coach, and develop department managers and supervisors to drive performance and accountability
- Maintain a high standard of guest service and quickly resolve escalated guest concerns
- Monitor staffing levels and operational needs; adjust resources to meet business demands
- Collaborate with maintenance, safety, and leadership teams to ensure seamless park operations
- Implement and uphold operational procedures, policies, and training programs
- Analyze operational performance metrics and identify opportunities for improvement
- Ensure cleanliness, organization, and overall park presentation meet brand standards
- Support special events, peak operations, and any additional park operational needs
This position is based on-site at COTALAND Theme Park at Circuit of The Americas in Austin, Texas and requires flexibility for non-traditional hours during rehearsals, installs, openings, and seasonal peak operations.
Salary commensurate with experience.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
Equal Employment Opportunity
COTA strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state and federal law.