Information Desk Clerk, Family Division

Nature and Variety of Work

The incumbent in this position performs advanced-level work under the supervision of the Information and Referral Support Services Staff Manager. They shall perform a variety of administrative duties in Family Law cases, including Domestic, Child Support, Juvenile, and CINA/TPR. The Information and Support Clerk is responsible for work, including but not limited to answering and screening telephone inquiries via the automated call distribution center and information counter, reviewing case files, data entry, informing litigants of upcoming hearings via email or telephone, providing procedural guidance and referrals for community resources, and performing a variety of clerical duties.

Examples of Work

Duties Include, But Are Not Limited To

• Answers inquiries of litigants and attorneys about family law matters virtually and in person. DOES NOT GIVE LEGAL ADVICE.
• Serves as the initial point of contact for parties and counsel to provide case status and general procedural guidance, both virtually and in person.
• Establishes and maintains effective working relationships with co-workers and the general public.
• Informs litigants of the Self-Represented Litigant Orientations for divorce and child support proceedings and assists them with registration.
• Interacts with Judges, Magistrates, public officials, attorneys, litigants, co-workers, and the general public.
• Provides Family Division forms upon request; ensures they are up to date and available for distribution.
• Assists and appropriately screens litigants, attorneys, and other court staff when requesting virtual and in-person access to Family Division offices.
• Maintains materials for public distribution on family law issues and community-related services.
• Provides litigants with case status and general procedural guidance.
• Emails the Zoom link and required court forms to litigants and attorneys for scheduled hearings, as necessary.
• Delivers outgoing mail; picks up and disburses incoming mail to appropriate staff members.
• Serves as a liaison between the magistrates' courtroom and the public while the court is in session.
• Maintains and reports monthly statistics regarding the number of individuals served.
• Performs other duties as assigned.
  
  

Minimum Qualifications

High school diploma or G.E.D. certificate plus six (6) months of varied clerical experience. Any equivalent combination of relevant education, training, and experience will also be accepted.

• Familiarity with Microsoft Office 365
• Ability to handle confidential information with discretion.
• Must be able to work independently and make sound judgments.
• Must be able to demonstrate a high level of professionalism with Judges, Magistrates, court personnel, public officials, and employees from other justice partners.
• Must be able to interact and communicate with individuals of diverse backgrounds.
• Knowledge of applicable computerized information systems.
• Knowledge of standard formats for data entry and preparation of information.
• Knowledge of modern office practices, procedures, and equipment.
• Ability to maintain records and files to prepare accurate and concise reports.
  
  

Additional Information

This is a full-time, 100% grant-funded position.

All applicants are subject to a background check.

The announcement may close prior to the listed closing date upon receipt of 50 applications.

The Circuit Court for Prince George's County is a drug-free workplace and an equal opportunity employer committed to diversity. We do not discriminate on the basis of race, color, religion, age, sex, marital status, national origin, physical or mental disability, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by state or federal law.

A request for an ADA accommodation regarding interviews should be made at the time of interview notification.

The Circuit Court for Prince George's County offers a complete benefits package to regular full-time employees including medical benefits, dental care, flexible spending accounts, life insurance, long-term disability insurance, pension, holidays, vacations, sick leave and deferred compensation plans.

To learn more, please visit our benefits page.

01

Which of the following best describes your level of completed education?

• High School Diploma or G.E.D
• Associates Degree
• Bachelor's Degree
• Master's Degree
  
  

02

Please indicate your field of study.

• Business Administration
• Public Administration
• Business Management
• Other
  
  

03

Do you have at least six (6) months of clerical/administrative experience?

• Yes
• No
  
  

04

If you responded "Yes" to question #3, please describe in detail your clerical/administrative experience and include the employer's name and date(s) of employment. Please do not type "See Resume." If you have no experience, please enter "N/A."

05

Do you have any of the following experiences? Please check all that apply.

• Resolving scheduling conflicts.
• Organizational skills.
• Prioritizing tasks/demands-Time Management.
• Working in a team environment.
  
  

06

Please describe in detail how you achieved a working knowledge of the skills listed in question #5 and include the employer's name and date(s) of employment. Please do not type "See Resume." If you have no experience, please enter "N/A."

07

How many years of experience working in customer service do you possess?

• 3 or more years of experience.
• 2 years of experience, but less than 3 years.
• 1 year of experience, but less than 2 years.
• Less than one (1) year of experience.
• I have no experience working in customer service.
  
  

08

Describe in detail your experience working in customer service and include the employer's name and dates of employment. Please do not type "See Resume." If you have no experience, enter "N/A."

• Required Question