Concierge Professional - Part Time

About Circles Culture:

The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Position Overview:

Circles is looking for people with a real passion for hospitality. This is the perfect role for someone who loves working with people and providing world-class customer service. Must have 2-3 years of hospitality or related experience. If you like everything about working in hotels and hospitality except the hours, this is the perfect role for you!

This is an onsite part time position, with a schedule of Monday-Friday 8:00am - 1:00pm. The compensation range for this role is $19.00-$21.00 per hour.

Job Responsibilities: 

The ideal candidate will have a true passion for helping people through the services we provide and making a positive difference in the lives of the people you interact with day to day. You will perform services such as: 

• Provide uncompromising service to employees by arranging personal and convenience services; 

• Issue facility access cards to employees, assist with scheduling meeting rooms, assist administration or other departments on various tasks; 

• Perform general information research on products and services; 

• Research and assist with personal travel, gift recommendations, event planning, household service requests; 

• Assist with booking travel services including car and hotel suggestions and make reservations; 

• Assist with coordinating relationships with local vendors to promote additional onsite services for employees such as, dry cleaning, auto detailing and massage therapy; 

• Hit monthly targeted goals assigned by the manager; 

• Accountable for entering all documented data daily in the Circles record tracking system 

• Promote meaningful relationships through engaging and informed conversation with employees via face-to-face interaction, phone, and email; 

• Maintain a general understanding of events occurring in the building and local area; 

• Respond to employee requests in a professional, courteous, and timely manner, without exception; 

• Collaborate on innovative ideas and initiatives with team members and your manager; 

• Able to adapt to schedule changes as needed to ensure appropriate staffing of desk; 

• Consistently provide best in class customer service in a fast paced, structured environment; 

• Handling facilities requests; 

• Greeting vendors/employees; 

• Helping with set-up and breakdown of event registration tables; 

• Ordering/delivering personal celebratory catering; and 

• Ensuring common space cleanliness. 

Competencies:  

• Manage and prioritize multiple tasks daily 

• Excellent written and oral communication skills 

• Active listening 

• Ability to adhere to schedule 

• Desire for continuous learning 

• Flexibility to adapt to changing tasks/priorities 

• Must have 2-3 years of hospitality or related experience 

• Reliable transportation 

• Proficient in Microsoft Word and PowerPoint 

• HS Diploma or Equivalency  

• Long-term and short-term disability insurance paid for by Circles

• 401k with match
• Life insurance paid for by Circles
• Generous PTO policy
• Paid holidays
• One paid day off per year to volunteer
• One floating holiday per year
• Access to discount programs
• Two-week paid sabbatical every five years
• Access to Employee Assistance Program
• Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities

Salary : $19 - $21