Inbound Call Center Agent

About The Role

Brand Nest is looking for a reliable and communicative Inbound Call Center Agent to join our customer support team in Austin. This role is perfect for someone who enjoys helping others, communicates clearly, and thrives in a structured, fast-paced environment. You'll be responsible for handling incoming calls, answering questions, and providing excellent customer care with every interaction.

Key Responsibilities

• Answer incoming calls and assist customers with questions, concerns, and service inquiries.
• Provide accurate information while maintaining a friendly, professional tone.
• Document call details, follow company procedures, and update customer records.
• Redirect calls to appropriate departments when needed.
• Resolve common issues efficiently or escalate more complex cases.
• Maintain performance goals for call quality, accuracy, and responsiveness.
  
  

Qualifications & Skills

• Excellent phone communication and active listening skills.
• Ability to stay calm, patient, and solution-focused.
• Basic computer navigation and typing proficiency.
• Dependable, punctual, and comfortable working in a structured environment.
  
  

What We Offer

• Competitive hourly pay with performance incentives.
• Paid training to help you succeed from day one.
• Supportive team environment with ongoing guidance.
• Opportunities for advancement into senior support, team lead, or office roles.
• Employee recognition programs and weekly bonuses.
  
  

Apply Today

If you enjoy helping people and want to grow your career with a company that values professionalism and teamwork, apply today to join Brand Nest as an Inbound Call Center Agent in Austin!