Quality Assurance Specialist

Circle of Life is a leading home care agency serving 6 states. We provide services for seniors, children, and people with disabilities, and our mission is to “honor those we serve.” We take pride in the responsibility we have to care for our clients so that they can stay independent in their own homes and communities because we believe that home is the safest place to be.

Circle of Life is growing, and we have an opening for a Quality Assurance Specialist to join our corporate office in Shoreview. The Quality Assurance Specialist is responsible for monitoring and evaluating the quality and compliance of client documentation within the organization’s CFSS/PCA and 245D program areas. This position ensures that all required documentation is accurate, complete, and submitted within established timelines, in accordance with applicable state, federal, and organizational standards.

Good For Employees

Circle of Life’s focus is creating a workplace where respect, appreciation and teamwork are the shared experiences of our team. We do good for our employees by collaborating on scheduling, a focus on wellbeing, a client-first directive, respecting and valuing every team member while having fun along with top industry compensation and benefits.

Good Deeds

We also do good in our work. Our team of office and field staff cares about each other and the clients we serve. We help one another. We care for and provide for a wide range of clients with a focus on honoring those we serve.

Position Duties Include

• Conduct ongoing audits of client documentation for the CFSS/PCA and 245D programs to ensure accuracy, completeness, and compliance with regulatory and organizational requirements.
• Verify that all required documentation is submitted within established timelines.
• Audit visit cadences and service delivery records to ensure visits occur within required timeframes and services are provided in accordance with the individual’s assessed needs.
• Identify documentation trends, discrepancies, or compliance gaps, and communicate findings to program leadership.
• Collaborate with program and clinical staff to support process improvement efforts.
• Maintain thorough records of audit findings and assist in developing reports to track quality performance over time.
• Provide feedback and guidance to staff to promote consistent documentation practices and understanding of compliance requirements.
• Stay informed of regulatory updates and changes impacting CFSS/PCA and 245D program documentation standards.
• Support the organization’s overall quality assurance and compliance initiatives as assigned.

Qualifications

Qualified applicants should have data entry experience, with a demonstrated ability to enter information efficiently and accurately, proficiency in Microsoft Office applications, including Excel, Word, and Outlook. Previous experience working with CFSS/PCA/245D programs preferred.

How Good?

• Positively change the lives of individuals and families in our communities 
• Provide access to care for those who have been traditionally overlooked by the health care system 
• Support a talented team and be a part of a team that supports each other 

Benefits Include

• Medical, Dental, 401K, Mileage, Flexible Schedules, Vision, Year-End Bonus