Operations Manager

Circle of Life is a leading home care agency serving 6 states. We provide services for seniors, children, and people with disabilities, and our mission is to “honor those we serve.” We take pride in the responsibility we have to care for our clients so that they can stay independent in their own homes and communities because we believe that home is the safest place to be.

Circle of Life is growing, and we have an opening for an Operations Manager to join our Albuquerque office. This is a dual-role position responsible for leading both the Albuquerque office and providing operational support across New Mexico. This role ensures high-quality service delivery, regulatory compliance, and operational efficiency while also supporting the Regional Director of Operations in managing state-wide initiatives.

Good for employees

Circle of Life’s focus is creating a workplace where respect, appreciation and teamwork are the shared experiences of our team. We do good for our employees by collaborating on scheduling, a focus on wellbeing, a client-first directive, respecting and valuing every team member, having fun along with top industry compensation and benefits.

Good deeds

We also do good in our work. Our team of office and field staff cares about each other and the clients we serve. We help one another. We care and provide for a wide range of patients with a focus on serving the underserved.

Branch duties (Albuquerque office): 

• Manage Albuquerque day-to-day branch operations, ensuring client and organizational needs are met. 


• Provide leadership, training, and support to branch office staff. Facilitate weekly staff meetings and provide regular performance-based feedback. 


• Recruit, hire, train, and manage staff to successfully work with a diverse population. 


• Oversee core office operations including payroll processing, budgeting, and compliance. 


• Foster strong referral relationships and market services to clients, families and additional referral sources. 

Operations Manager duties (New Mexico): 

• Provide administrative and operational support to the Regional Director of Operations including, but not limited to, supporting the implementation of state-wide initiatives and strategic priorities. 


• Assist with monitoring regulatory compliance across multiple offices. 


• Help drive growth strategies, outreach efforts, and community engagement within the Dakotas region. Provide mentorship, guidance, and operational support to other branch leaders as needed.

Qualifications

Qualified applicants will have 2 years of management experience, excellent verbal and written communication skills and interpersonal and customer service skills. Healthcare and/or home care administration experience preferred. Ability to travel 10-20%. Higher education (Associate/Bachelor's) is preferred. 

How good?

• Positively change the lives of individuals and families in our communities


• Serve the underserved providing access to care for those who have been traditionally overlooked by the health care system


• Support a talented team of administrative and clinical professionals and be a part of a team that supports each other

Full Benefits include

• Medical, Dental, 401K, Paid Holidays, Top PTO Plan, Mileage, Flexible Schedules, Vision, Year-End Bonus