What are the responsibilities and job description for the Expedite Account Manager (2nd Shift) position at Circle Logistics, Inc?
Expedite Account Manager
Location: Fort Wayne, IN - In-Person (2nd Shift)
Are you a motivated go-getter who’s ready to build a career you can be proud of, not just another job to get through?Do you crave more than the status quo and want to be part of a company that’s growing, thriving, and full of opportunity?
If your answer is YES, then it’s time to join the winning team at Circle Logistics!
At Circle, we’re not just building a business—we’re building careers, leaders, and future success stories. If you’re hungry to grow, eager to learn, and driven to win, we want to hear from you!
Why Join Circle:
We believe in working hard and playing hard here at Circle. Therefore we provide a competitive pay package & benefits to our team members. All so you can perform at the highest level, prosper and enjoy life. Every day you come into work you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.
Who We Are:
Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half a Billion dollar company, from starting out as just a handful of people with Entrepreneurial Spirit as their foundation . Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.
What We Are Looking For:
As a team we are looking for driven people who have GRIT, TENACITY & A DESIRE TO WIN!
Duties/Responsibilities:
- Bid and book Expedite customer loads
- Call and book carriers to cover Expedite customer loads
- Contact Carriers and ensure they deliver time sensitive freight on time
- Match customer demand with quotes for their freight-related inquiries
- Build strategies that will result in increased sales and stronger partnerships
- Enter new load orders into our proprietary web-based software
- Ensure all details of shipments are properly notated in each load
- Communicate daily with shippers and receivers to schedule pick up and delivery appointments
- Maintain and collect proper paperwork for each shipment
- Resolve billing discrepancies with a customer or internal billing team
- Initiate “check calls” to track and trace drivers on all pickups and deliveries
- Assist with converting drivers to MacroPoint tracking
- Manage any issues that come up in the normal operation of freight movement
- Escalate freight-related issues to the appropriate teams
Skills/Abilities:
- Excellent written and verbal communication skills
- Ability to thrive in a fast-paced working environment and multitask
- Superb time management and organizational skills
- Extraordinary attention to detail and teamwork skills
- Excellent problem-solving and time management skills
- Willingness to be available after hours and weekends if needed
Education and Experience:
- Call center experience preferred
- Freight brokerage experience is a bonus
- Experience in an office setting with proficiency in various aspects of customer service
Why Join Circle Logistics Inc?
- High Impact: You will be the architect of our technological future, with direct influence over company efficiency and long-term growth.
- Innovation: We are committed to adopting the latest technology, giving you the opportunity to work with cutting-edge tools, including advanced AI solutions.
- Culture: A dynamic, supportive, and success-driven environment where your contributions are highly valued.
What We Offer
- Comprehensive health, dental, and vision coverage
- Professional growth within a rapidly expanding national logistics company
- A fast-paced, collaborative, and creative work environment where your ideas matter.
Benefits:
- 40 hours per week
- 5:00 PM - 2:00 AM
- On-site training and career development
- Paid holidays and paid time off
- Insurance benefits, including but not limited to: health, vision, dental, life, and disability
- 401(k) Plan
What's stopping you? Step into the fast lane and apply today!