What are the responsibilities and job description for the Customer Service Specialist position at Circle Logistics, Inc?
Company Description
Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:
- No Fail Service
- Personalized Communication
- Innovative Solutions
We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.
Job Description
This is a Mid-Shift role working onsite Monday - Friday, 2pm - 10:30pm.
Key Responsibilities
Freight Operations & Execution
- Support the coordination and execution of shipments from pickup through delivery
- Monitor load progress and communicate updates, delays, or issues as needed
- Assist in resolving service issues quickly and professionally
Systems & Process Management
- Enter and update load details in internal systems (including Transport Pro)
- Maintain accuracy across customer portals and tracking tools
- Ensure all shipment documentation is complete and organized
Communication & Collaboration
- Communicate with carriers, drivers, and internal teams to ensure smooth execution
- Partner with Carrier Sales and Account Management to support customer needs
- Provide timely, clear updates to all stakeholders
Carrier Sales Exposure & Development
- Learn how to bid on spot freight and understand market pricing
- Assist in sourcing and vetting carriers to cover loads
- Gain exposure to rate negotiation and carrier relationship management
- Develop knowledge of freight lanes, capacity, and market trends
Qualifications
- High school diploma or equivalent required; associate’s degree preferred
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Excellent written and verbal communication skills
- Proficiency in Google Suite and
- Strong work ethic, dependability, and team-oriented mindset
Additional Information
This role offers a clear path into Carrier Sales or Account Management, providing hands-on experience in both operational execution and revenue-driving activities within the business.
Salary : $20 - $22