What are the responsibilities and job description for the Manager, CX Technology position at Circle K?
Summary
Circle K has an ambition to grow it’s business in the next several years through making its customers’ lives a little easier every day by delivering differentiated, delightful customer experiences. Technology leadership and customer technology capability will be critical to achieving this goal. A key focus area is to innovate the Customer Journey and deliver on our digital channel offerings.
As a Manager, CX Technology, you will be responsible for the technology roadmap and delivery of our Loyalty capabilities across mobile and web channels. Working in partnership with global cross-functional teams, you will ensure solutions are scalable, reliable, and aligned with business objectives, enabling seamless adoption across markets. This role is ideally located in Charlotte, North Carolina.
Responsibilities
- Key resource in delivering our Loyalty technology roadmap across mobile and web channels, ensuring solutions are aligned with business priorities and customer needs.
- Trusted advisor for the Director, Senior CX Manager and other functional stakeholders supporting the delivery of product and strategy.
- Works with the technology teams to align on expectations with business stakeholders for delivery of new capabilities, features, and functionalities.
- Collaborates with Product Managers, Product Technical Owners, Product Lead and Application teams to define the product backlog and feature priority.
- Coordinates multiple teams (agile and waterfall) to manage all activities leading up to and including the release the defined product(s).
- Removes Product Level Blockers (e.g. dependency between teams)
Qualifications
- Must be obsessed with delivering results, thinking big and “finding a way”, and have an external awareness and curiosity to innovate and disrupt.
- Must have a self-starter attitude and be constantly seeking solutions to any challenges raised
- 3-5 years of tech product owner or product management experience, ideally in the of in-store digital screens hardware and software integrations
- Agile/SAFe product management experience and planning tools (e.g. JIRA, Confluence) preferred
- Excellent written and verbal communication, problem solving and analytical skills
- Proven record of managing multiple projects at once
- Ability to stay highly organized and efficient in a fast-paced, rigorous work environment.
- Bachelor’s Degree Required
- An ideal candidate should have technology design, delivery, and production support expertise for large-scale omni-channel technology teams
- Demonstrated facilitation and influencing skills to drive decision making among stakeholders with diverse perspectives and priorities
- Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
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