What are the responsibilities and job description for the IT User Support - Level 3 / Lead Analyst position at Circle K?
- System Analysis & Optimization: Evaluate and improve existing retail systems, including Point-of-Sale (POS), inventory systems, and warehouse management software.
- Analytical Thinking: Ability to perform root-cause analysis on system bugs and conduct cost-benefit analyses for proposed technology investments.
- Technical Support & Testing: Provide high-level technical support, troubleshoot issues, and lead User Acceptance Testing (UAT) for system upgrades.
- Project Documentation: Create, maintain, and update documentation for system procedures, workflows, and technical specs.
- Data Analysis: Analyze sales, inventory, and operational data to identify performance trends and opportunities for improvement.
- Education: Typically requires a Bachelor’s degree in Computer Science, Information Technology, or equivalent certifications.
- Experience: Require 3–5 years of experience in systems analysis, ideally within a retail or grocery environment.
- Communication: Exceptional skill in translating complex technical concepts for non-technical retail managers and store associates.
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
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