What are the responsibilities and job description for the Director of Proprietary & MTO position at Circle K?
Position Summary
The Director of Proprietary & MTO is responsible for leading Circle K’s proprietary Menu-to-Order (MTO) food platforms across North America. This role owns the strategy, development, execution standards, and performance optimization of Circle K-owned MTO concepts to ensure they are differentiated, guest-relevant, and operationally executable at scale.
This position partners closely with Culinary Innovation, Category Management, Operations, Training, Supply Chain, Technology, and Quality Assurance to deliver best-in-class MTO programs that drive traffic, attachment, and profitability while maintaining consistent execution and food safety standards. Also, any additional duties as assigned.
Key Responsibilities
Proprietary MTO Strategy & Platform Ownership
- Own the strategy and roadmap for Circle K proprietary MTO platforms
- Define platform positioning, menu architecture, and long-term evolution
- Ensure proprietary MTO concepts differentiate Circle K in the marketplace
- Align MTO strategy with overall Foodservice and QSR/MTO objectives
Menu, Offer & Guest Experience
- Partner with Culinary Innovation on menu, recipe, and product development
- Optimize menus for speed of service, operational simplicity, and profitability
- Support value, limited-time, and regional offers as appropriate
- Balance customization, throughput, and execution consistency
Execution, Operations & Store Readiness
- Ensure MTO programs are simple, scalable, and executable in stores
- Partner with Training & Execution teams to develop playbooks and SOPs
- Support equipment standards, layouts, and kitchen workflows
- Conduct field visits to validate execution and identify gaps
Performance & Continuous Improvement
- Monitor MTO performance metrics including sales, attachment, speed, and waste
- Identify opportunities to improve labor efficiency and guest satisfaction
- Support pilots, tests, and phased rollouts of new initiatives
- Build business cases for MTO enhancements or expansions
Cross-Functional Leadership & Governance
- Collaborate closely with Operations, QA, Supply Chain, IT, and Marketing
- Ensure compliance with FSQA, HACCP, and regulatory requirements
- Align with technology partners on ordering systems and digital platforms
- Support North American rollouts and BU adoption plans
Qualifications
Required
- 8 years of experience in foodservice, QSR, proprietary brands, or MTO operations
- Strong understanding of multi-unit operations and in-store execution
- Experience leading or scaling proprietary food platforms
- Proven cross-functional leadership and collaboration skills
- Strong analytical, problem-solving, and communication skills
- Ability to operate effectively in both strategic and field environments
- Willingness to travel up to 60%
Preferred
- Experience with Menu-to-Order, KDS, kiosks, or digital ordering platforms
- Background in QSR or convenience retail foodservice
- Private-label or controlled brand experience
- Familiarity with food safety audits, equipment standards, and workflow optimization
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Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
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