CSR 1

Customer Service Representative I
Sensaria, Inc.
Position Summary
Sensaria is seeking a customer-focused, detail-oriented, and solutions-driven Customer Service Representative I to join our team. This role serves as the primary point of contact for customers, providing exceptional service and support throughout the order lifecycle. The Customer Service Representative I is responsible for responding to customer inquiries, processing orders, resolving issues, and partnering with internal departments to ensure a seamless customer experience.
The ideal candidate is an excellent communicator who thrives in a fast-paced environment, enjoys building relationships, and is passionate about delivering world-class customer service.

Essential Duties & Responsibilities
Customer Support

• Serve as a primary point of contact for customers via phone, email, and other communication channels.
• Respond promptly and professionally to customer inquiries regarding products, orders, pricing, shipping, and account information.
• Provide accurate information and timely follow-up to ensure customer satisfaction.
• Build and maintain positive relationships with customers through exceptional service and communication.

Order Management

• Enter, review, and process customer orders accurately and efficiently.
• Monitor order status and proactively communicate updates, delays, or changes to customers.
• Coordinate with production, operations, logistics, and other internal teams to ensure timely fulfillment.
• Assist customers with order modifications, cancellations, and special requests when appropriate.

Issue Resolution

• Investigate and resolve customer concerns, complaints, and order discrepancies.
• Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
• Identify opportunities to improve customer satisfaction and operational efficiency.

Administrative Support

• Maintain accurate customer records and documentation within company systems.
• Generate reports and provide administrative support as needed.
• Assist with special projects and departmental initiatives.
• Adhere to company policies, procedures, and service standards.

Qualifications
Education & Experience

• High School Diploma or GED required.
• Associate's degree preferred.
• 1–3 years of customer service, customer support, account management, or related experience preferred.
• Experience in a manufacturing, printing, production, or fulfillment environment is a plus.

Knowledge, Skills & Abilities

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving skills.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Experience working with ERP, CRM, or order management systems preferred.
• Ability to work independently and collaboratively within a team environment.

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Ability to occasionally lift up to 20 pounds.
• Ability to communicate effectively in person, by phone, and electronically.

Core Competencies

• Customer Focus
• Communication
• Accountability
• Teamwork & Collaboration
• Problem Solving
• Adaptability
• Attention to Detail
• Time Management

Why Join Sensaria?
At Sensaria, we believe our people are the foundation of our success. We are committed to fostering a collaborative, innovative, and customer-centric culture where employees can grow professionally while making a meaningful impact on the customer experience.
Sensaria is an Equal Opportunity Employer and values diversity, inclusion, and belonging in the workplace.

Benefits:

Maternity & Paternity Leave, 401K Plan, Health Insurance