About the Role
We’re seeking a Senior Client Success Manager to join our growing team. This is a relationship-driven role that combines strategic account management, consultative sales, and field engagement.
You’ll own a portfolio of existing client facilities, overseeing implementation, driving renewals, identifying growth opportunities, and ensuring each partner maximizes the value of Circadia’s technology in their daily workflow.
You’ll collaborate closely with our Nurse Practitioner, Product and Support team to ensure a seamless client experience, from onboarding to sustained adoption. You’ll also represent Circadia onsite, serving as a trusted advisor and advocate for both our clients and our mission. This role is air traffic control for all things needed to make sure our clients are successful.
What You’ll Do
Own client relationships across a defined regional portfolio of SNF partners, serving as the primary point of contact post-sales.
Drive renewals, expansions, and upsells to achieve net revenue growth targets.
Ensure client success and adoption by partnering with NP field teams and Support to resolve issues and surface insights that improve outcomes.
Spearhead implementation to ensure the client is set up for success day one onwards.
Conduct regular onsite visits to build relationships, assess engagement, and provide hands-on training or business reviews.
Monitor account health and utilization data to proactively identify risk or opportunity.
Collaborate cross-functionally with Product, Support, and Market Leads to shape client strategy and refine operational processes.
Represent the voice of the customer in product roadmap discussions and champion innovation that improves patient care and workflow efficiency.
Maintain CRM hygiene and contribute to forecasting and pipeline reviews tied to renewals and expansions.
What Success Looks Like
Retention and renewal rates exceeding market benchmarks
Increased ARR from upsells and expansions within existing accounts
Strong client satisfaction and engagement metrics
High adoption and utilization of Circadia technology at the facility level
Consistent collaboration and alignment across Market and Support teams
Who You Are
7 years of experience in account management, client success, or enterprise relationship roles in healthcare, medtech, tech, or SaaS
Proven track record managing multi-site healthcare clients or long-cycle B2B renewals
Confident and professional communicator who builds trust quickly at the executive and clinical levels
Strategic thinker with a consultative sales approach and strong analytical instincts
Comfortable traveling across the country (approximately 50%)
Excited by Circadia’s mission to transform patient care through intelligent monitoring and automation
