What are the responsibilities and job description for the Customer Success Manager position at Circadia Health?
Circadia Health Is a Growth‑stage Healthcare AI Company On a Mission To Prevent Avoidable Hospitalizations And Transform Senior‑care Operations. Our Circadia Intelligence Platform Combines
Contactless sensing that monitors respiration and motion with medical‑grade accuracy
Predictive analytics & agentic AI workflows that detect 85 % of preventable rehospitalizations ~11 days in advance
Enterprise integrations that embed insights directly into EHR, care‑coordination, billing, and compliance systems
Today our technology touches 40 000 post‑acute patients daily across skilled‑nursing, home‑health, and home‑care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA .
$120,000 - $180,000 a year
The Opportunity
We're looking for a Senior Customer Success Manager who thinks like a consultant and operates like a strategist. This is not a traditional account management role. You'll embed yourself in the operations of our most complex healthcare partners, diagnose workflow challenges, design adoption strategies, and drive measurable outcomes, all while building C-suite relationships that make Circadia indispensable.
If you've spent your career advising healthcare organizations, navigating complex institutional environments, and translating data into executive-level insight, this role was built for you.
What You'll Do
Strategic Partnership Management Act as a trusted advisor to key leadership teams across multi-site healthcare clients. Understand each partner's strategic objectives deeply enough to align Circadia's capabilities to their long-term goals — not just their immediate needs.
Implementation & Workflow Design Lead seamless onboarding and implementation engagements, adapting our technology to each client's operational realities. Apply a consultative lens to identify friction points and design solutions that stick.
Executive-Level Engagement Navigate confidently at the clinical and executive levels. Build trust quickly with CMOs, CNOs, and operations leaders — and maintain those relationships through insight, not just service.
Data-Driven Advisory Leverage Circadia's predictive analytics to surface insights that matter to your partners. Turn monitoring data into a compelling story about patient outcomes, operational efficiency, and ROI.
Renewal & Expansion Strategy Own the full post-sales lifecycle. Develop success strategies that drive adoption, reduce churn risk, and create organic expansion opportunities — contributing directly to forecasting and pipeline reviews.
Voice of the Partner Bring field intelligence back to the product team. Your frontline perspective shapes the roadmap and ensures Circadia continues to solve real problems for real organizations.
What We're Looking For
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Contactless sensing that monitors respiration and motion with medical‑grade accuracy
Predictive analytics & agentic AI workflows that detect 85 % of preventable rehospitalizations ~11 days in advance
Enterprise integrations that embed insights directly into EHR, care‑coordination, billing, and compliance systems
Today our technology touches 40 000 post‑acute patients daily across skilled‑nursing, home‑health, and home‑care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA .
$120,000 - $180,000 a year
The Opportunity
We're looking for a Senior Customer Success Manager who thinks like a consultant and operates like a strategist. This is not a traditional account management role. You'll embed yourself in the operations of our most complex healthcare partners, diagnose workflow challenges, design adoption strategies, and drive measurable outcomes, all while building C-suite relationships that make Circadia indispensable.
If you've spent your career advising healthcare organizations, navigating complex institutional environments, and translating data into executive-level insight, this role was built for you.
What You'll Do
Strategic Partnership Management Act as a trusted advisor to key leadership teams across multi-site healthcare clients. Understand each partner's strategic objectives deeply enough to align Circadia's capabilities to their long-term goals — not just their immediate needs.
Implementation & Workflow Design Lead seamless onboarding and implementation engagements, adapting our technology to each client's operational realities. Apply a consultative lens to identify friction points and design solutions that stick.
Executive-Level Engagement Navigate confidently at the clinical and executive levels. Build trust quickly with CMOs, CNOs, and operations leaders — and maintain those relationships through insight, not just service.
Data-Driven Advisory Leverage Circadia's predictive analytics to surface insights that matter to your partners. Turn monitoring data into a compelling story about patient outcomes, operational efficiency, and ROI.
Renewal & Expansion Strategy Own the full post-sales lifecycle. Develop success strategies that drive adoption, reduce churn risk, and create organic expansion opportunities — contributing directly to forecasting and pipeline reviews.
Voice of the Partner Bring field intelligence back to the product team. Your frontline perspective shapes the roadmap and ensures Circadia continues to solve real problems for real organizations.
What We're Looking For
- 4–6 years of experience in management consulting, strategic account management, or client advisory. Ideally, in healthcare, medtech, or health IT
- Proven ability to manage complex, multi-site institutional clients or long-cycle B2B engagements
- Executive presence: you communicate with clarity and credibility at every level of an organization
- Consultative instincts: you diagnose before you prescribe, and you back recommendations with data
- Comfortable owning ambiguous, high-stakes engagements and driving them to measurable outcomes
- Willingness to travel ~50% within your region
- Passion for Circadia's mission to transform patient care through intelligent monitoring and automation
- You'll have the autonomy of a consultant.
- You'll own real relationships, see real outcomes, and be part of a mission-driven team that's scaling fast.
- At Circadia, your work directly translates into improved lives.
- Base Salary: $120k–$180k base salary
- Meaningful employee stock options
- 100% company-paid medical, dental, and vision
- 401(k)
- Generous PTO
- Your work will influence care decisions for tens of thousands of seniors every day.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Salary : $120,000 - $180,000