What are the responsibilities and job description for the Customer Care Representative position at CIPRANI CONSULTING LLC?
We’re looking for an enthusiastic, highly motivated Customer Care Representative to provide an excellent experience to our customers. Job seekers should have a background in service and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Compensation & Benefits
- $50,000 - $55,000 annual salary
- Medical and dental insurance
- Disability insurance
- 401(k) with company match
- Paid Time Off
Responsibilities
- Maintain customer accounts and update with new account information as needed
- Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
- Work closely with the sales lead to stay up-to-date on service and product knowledge
Qualifications
- Excellent active listening, interpersonal, and communication skills
- Experience working in a customer-oriented atmosphere
- Must have graduated high school, received a G.E.D. or equivalent
About Chester County Fuel
We proudly served homeowners for decades by providing dependable heating, cooling, and fuel services. At Chester County Fuel, we're committed to delivering exceptional customer experiences while fostering a workplace built on teamwork, respect, and long-term career growth.
Chester County Fuel is a trusted provider of residential heating, cooling, and fuel services, serving homeowners throughout the region for decades. The company is committed to reliable service, customer satisfaction, and building lasting relationships through quality solutions and responsive support. With a strong emphasis on teamwork, respect, and professional growth, Chester County Fuel offers a customer-focused environment where employees can contribute to the company's continued success.
Salary : $50,000 - $55,000