Accounts Receivable Lead

Job Title: Accounts Receivable Lead

Pay Range: $27-$30/hour

Location: In-Office

JOB PURPOSE:

Lead, mentor, and motivate the Accounts Receivable Department, ensuring timely and effective payment application, refund request processing, payment auditing and ERA/EFT resolution, while working alongside the Accounts Receivable department Director to enhance department efficiency and accuracy.

Job Duties and Responsibilities:

1. Assist in overseeing partners’ revenue by ensuring timely payment application and implementing a structured audit system with actionable resolutions.
2. Manage EFT and ERA enrollment with relevant payers and third-party companies to streamline electronic payments and EOB retrieval.
3. Assist in the creating, interpreting, and auditing of data reports to effectively track department and payer trends, identify red flags, and maintain a comprehensive understanding of departmental operations.
4. Guide and support staff by fostering professional growth, strengthening team performance, and promoting collaboration to enhance efficiency and effectiveness.
5. Create, monitor, and facilitate accessibility to financial portals on behalf of Cipher’s partners.
6. Assist in monitoring and documenting department and staff KPIs, ensuring accuracy in reporting and maintaining clear training documentation to set expectations for the team.
7.  Participate in the department's L10 meetings, identify and bring issues, and develop and execute quarterly rocks to drive alignment and improvements toward Cipher VTO.
8. Ensure clear and efficient communication by responding to partner emails and requests promptly.
9.  Ensure accuracy and proper payment allocation.
10.  Provide weekly revenue reports for partners to maintain financial transparency and accountability.
11. Train and support BPO agents by providing guidance, answering questions, and fostering professional growth to enhance overall team performance.
12.  Audit BPO agents accuracy and time management to drive productivity, enhance efficiency, and ensure adherence to best practices.
13.  Properly review and communicate all escalated refund reasons and credits to the Director.
14.  Perform other related duties as assigned.